Job Description

:Internal Healthcare Consultant - DurbanDo you have experience in Healthcare (medical aid) consulting? Do you live in Durban? Read on!Aon South Africa is recruiting an Internal Healthcare Consultant in our Employee Benefit department based in Durban. The Role of the Internal Healthcare Consultant II (support service admin) is to work closely with health and benefit consultants in servicing existing and prospective clients. The incumbent is also a primary point of contact for clients, applying company policies and procedures to provide varied technical and professional inputs in resolving issues that are generally similar of nature.Aon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.What the day will look likeBeing the primary point of contact for clientsMember managementResolve routine queries via inbound and outbound calls to and from the Aon Resolution CentreProvide retention support to Healthcare Benefit ConsultantsPreparation of the off-lodging complaints with the CMSInvestigation, negotiation and resolving greater extreme care on behalf of clientsEngage in business development and/or contributing directly or indirectly to all business development efforts in Aon South AfricaSkills and experience that will lead to successQualifications

• A recognised matric qualification
• An NQF5 or equivalent qualification in Healthcare / Healthcare Administration
• A relevant bachelor's degree from a reputable tertiary educational institution would be advantageous
• Registration as a representative with the FSCA in terms of the FAIS act and CMS
• Accreditation on 8 medical schemes, 3 GAP cover schemes and 2 occupational health products is required

Knowledge

• Well-developed knowledge of principles and practices within a technical/professional discipline
• The ability to analyse data from medical schemes competently and objectively
• Good knowledge of policy wordings

Skills and Attributes

• Analytical skills i.e. problem-solving, potential problem analysis and decision analysis
• Ability to work in and contribute to teams constructively
• Spoken and written communications skills
• Influencing and persuading skills
• Interpersonal skills
• Computer literacy in Excel and Word

Experience

• At least 2 - 5 years experience in a similar or related role
• Extensive healthcare experience
• Proven record of achievement as a consultant

How we support our colleaguesIn addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email#LI-AO12540999

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