Job Description

###

Internal Operations Manager / Team Lead / Office Manager

Location:

Cape Town (Fully Onsite)

Industry:

Recruitment

Employment Type:

Full-time


We are looking for a

highly organised and results-driven Internal Operations Manager

to lead our recruitment team and oversee operational efficiency. This role is pivotal in ensuring

seamless office management, staff performance tracking, KPI management, and outstanding client engagement

. If you thrive in a fast-paced environment and excel at

leading teams, optimising processes, and building strong client relationships

, this is the role for you!

###

Key Responsibilities:

Team Leadership & Support

Oversee the recruitment team's daily activities, ensuring optimal performance and productivity. Track individual and team KPIs, providing coaching and support to meet targets. Lead daily stand-ups and team meetings, fostering a collaborative and high-performance culture. Act as the

primary point of support

for consultants, ensuring they have the tools and guidance needed to succeed.

Performance & KPI Management

Monitor, measure, and report on recruitment KPIs, ensuring operational efficiency. Identify performance gaps and

implement strategies to improve results

. Maintain compliance with recruitment best practices and ensure processes run smoothly.

Client Engagement & Relationship Management

Serve as a

key point of contact

for client queries, requests, and escalations. Work closely with Account Managers and Recruitment Consultants to ensure

exceptional client service

. Proactively engage with clients to

understand their hiring needs

and ensure satisfaction. Address and resolve

client concerns

swiftly, maintaining strong and lasting relationships.

Customer Service & Client Liaison

Maintain

strong communication channels

with our

international client base

. Support clients with

onboarding planning, coaching discussions, and performance feedback

for staff. Act as a bridge between

clients and the internal recruitment team

, ensuring smooth coordination. Provide updates, insights, and recommendations to

enhance the client experience

.

Candidate & Process Management

Oversee and optimise

end-to-end recruitment processes

for efficiency. Ensure smooth candidate experiences, from sourcing to placement. Implement

best practices in talent management and recruitment delivery

.

Office & Operations Management

Ensure seamless day-to-day office operations and

resource management

. Optimise CRM systems, job boards, and internal recruitment tools to enhance efficiency. Identify and implement

process improvements

to drive business success.
###

Key Skills & Experience:

?

Proven experience in recruitment operations, office management, or team leadership

.

? Strong

understanding of recruitment processes

, KPIs, and industry best practices.

?

People management experience

- ability to

lead, mentor, and develop a team

.

? Exceptional

client engagement and relationship-building

skills.

? Strong

customer service experience

, particularly with international clients.

? Highly

organised, detail-oriented

, and able to multitask in a

fast-paced

environment.

? Strong

problem-solving skills

with a

client and candidate-focused

mindset.

? Proficiency in

CRM systems, recruitment software, and Microsoft Office

.

? Excellent

communication skills

, both written and verbal.

###

What We Offer:

? Competitive salary

?

Career growth

in a dynamic, fast-paced recruitment environment

? Opportunity to

directly impact business success

? Quarterly incentives and

team-building events

? A role where

your leadership, client engagement, and customer service skills will truly shine

If you're a

motivated leader

with a passion for

recruitment operations, team performance, and client success

, we'd love to hear from you!