Job Description

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Job Advert Summary

To deliver effective sales, manage customer enquiries and provide exceptional service while exceeding stakeholder expectations through proactive communication, personalized support and ensuring timely deliveries.

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Minimum Requirements

NQF Level 4-5 / Higher Certificate/ Grade 12



Minimum 3 years Sales experience essential within a contracts and projects environment



3 years steel industry experience advantageous



Strong knowledge of all Trading products



Must be in possession of a driver's license Code B



Intermediate proficient levels in SAP, Word, Excel and Outlook



Must be a team player.



Attention to detail is a critical aspect of this role.



Must be organized and manage time efficiently.



Excellent communication and interpersonal skills



Be able to work as part of a team.



Able to work under pressurized results driven environment.



Problems-solving skills



Planning Skills



Excellent customer service orientation



Organizing Skills



Change management skills



Decision making skills



Interpersonal skills



Coaching skills



Persuasiveness



Communication skills



Presentation skills



Facilitation skills



Coping under pressure



Conflict handling Skills

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Duties and Responsibilities

Sales Administration:

Accurately interpret the clients' technical requirements Ability to read, interpret and understand technical drawings from customers. Create and issue Purchase Orders Accurately calculate and capture all relevant sales orders and provide quotation. Contract administration. Administrate contract sales orders in line with contract requirements. Communicate product requirements to purchasing department. Communicate new leads to external sales representative and sales management. Liaise with distribution to ensure on time delivery. Ensure customer is kept well informed on order. Implement corrective action when required. Issue credit and debit notes as per procedure in timely manner. Attend to customer needs in an urgent manner. Communicate all customer service failures to sales management. Identify possible new clients.

Sales Management:

Ensure sales targets are maintained or exceeded as set by the Business Unit/ Branch. Ensure feedback is communicated on quotes, orders, stock out items and service delivery failure.

People Management:

Complete Individual Development Plan. Attend learning and development courses. Participate in peer and team learning initiatives.

Stakeholder Relations:

Build, support and maintain interpersonal and team relationships to ensure stable working environment and achievement of team objectives.

Governance, Compliance and Risk Management:

Contribute to the development and continuous improvement of organizational standards, policies and procedures within span of control and monitor implementation to ensure full compliance. Adhere to statutory regulations, organisational standards, policies and procedures. Report non-compliance and implement corrective actions to ensure compliance.

Reporting:

Obtain information, check for accuracy and capture data. File documents per procedure. * Obtain, check, and refine information. Collate and submit reports. Run data exception reports and take corrective action. Conduct document control spot checks.