Job Description

Job Summary Key Performance Areas:
- Quotes and Orders 40%
- Customer Service 20%
- Accuracy of Data 20%
- Participation in Meetings and Sales Calls 10%
- Contribute towards Sales Targets 10%Competency Requirements for Position
Knowledge:
- Understanding of the telecommunications sector
- Product knowledge of internet, ethernet and MPLS products advantageous
- Customer Service (internal and external customers)Skills:
- Ability to capture large volumes of data accurately and efficiently
- Strong numerical literacy
- Communication Skills; verbal and written
- Computer literacy; intermediate Excel, Outlook, PowerPoint, Word essential
- Planning and ability to prioritize tasks
- Problem solving skills
- Ability to handle different personalities and stylesBehavioral:
- Self-confident
- Sense of urgency
- Takes initiative
- Adaptable & flexible
- Tenacity and Resilience
- Strong team player
- Analytical & problem solving
- Creative thinking
- Attention to detail
- Results orientated
- Work under pressureMinimum Qualification:
- Matric Qualification
- B. Comm or equivalent preferablyMinimum Experience:
- 0-12 months experience, especially in a sales environment would be advantageousOther Requirements:
- Own transport and valid drivers license preferable
- Must be willing to accommodate global time zones, if required.Job Grade:
- C1Key Stakeholder RelationshipsInternal
- Sales team
- Projects
- Ops
- Quality Assurance
- Procurement
- Partner Relations Managers
- Commercial Managers
- Finance
- NOCExternal
- CustomersKey Performance Areas & Indicators
Quotes and Orders
- Capture and process quotations, orders and customer details on internal applications and systems - Accurate capturing on CRM and CPQ - As per agreed turnaround times
- Liaise with internal cross-functional teams to deliver orders and provide effective feedback to Customers - Daily
Customer Service (internal and external)
- Receive Customer enquiries acknowledge receipt, identify action required and take prompt action - Efficient and timely responses
- Ensure accurate information on orders is passed on to the project team and resolve queries. - Accurate order details - Queries resolved as quickly as possible
- Build relationships across the organisation through confident and clear communication to complete tasks - Utilise functional collaboration to obtain necessary information and support
- Collaborate with colleagues to achieve overall team goals - Demonstrate willingness to assist others
- Highlight problems and work with team to find solutions - Suggest solutions instead of problems
Accuracy of Data
- Quote detail to be captured accurately including but not limited to customer details, company names, addresses and GPS coordinates - Accurate and correct capturing of data
Participation in Meetings and Sales Calls
- Active participation in team calls and Sales Calls - Internal feedback from CEO and sales managers
- Provide feedback when called upon - Adhere to online meeting etiquette at all times
Contribute towards Sales Target
- Support the sales team in achieving their targets. - Percentage of sales target achieved - Feedback from Sales managers & colleaguesRecruit-ItRecruiter

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