Job Description

Minimum requirements for the role:

• A matric or a commercial degree or diploma or related qualification is essential for this role.
• Previous experience having worked in an internal sales administrative role is essential.
• Previous experience having worked within any manufacturing or distribution or related environment where the person is dealing with stock is essential for the role.
• The successful candidate must have attention to detail and be highly organised as well as be driven and able to take ownership.
• The successful candidate must have good excel skills capabilities.
• Must be a team player and be able to work independently, but also in a team.

The successful candidate will be responsible for:

• Receiving, processing and monitoring customer orders and manufacturing orders.
• Capturing sales orders and following up on deliveries.
• Keeping track of customer priorities.
• Accurately defining and maintaining customer and product data on the erp system.
• Liaising and assisting customers with orders, back-orders queries and following up, both on email and telephonically.
• Liaising with operations and planning department to track client order completion.
• Following up on daily reports for stock and deliveries.
• Liaising with customers and external sales representatives on a daily basis to update them on the progress of orders and to ensure customer requirements are fulfilled.
• Coordinating with external sales representatives to satisfy customer requirements.
• Responding, within the shortest possible time, to customer queries and requests.
• Liaising with production planning and warehousing regarding any queries and costing on products related to stock holding.
• Ensuring that all customer complaints, issues and queries reach a successful and appropriate conclusion, including account queries.
• Updating customers on shipment details on a regular basis.
• Following up on documentation from overseas suppliers.

Salary package, including benefits, is highly negotiable depending on experience gained.

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