Job Description

POSITION OVERVIEWReporting to the Sales Manager, the incumbent will be responsible for supporting external sales team in managing customers.Key Performance Areas:1. Prepare and manage sales documents

• Check and confirm stock availability in warehouse with supporting teams.
• Prepare Pro-forma Invoice for cash customers: invoice customer for goods that they will receive in advance so that they pay prior to collection of the product.
• Extrapolate SAP data to support the Sales Manager/ Sales Team with monthly reports.
• Prepare quotations for customers on request and follow-up.
• Compile quotations/RFQs/Tenders for current and prospective customers by utilising the GP calculator, landed costs and budgeted GPs.
• Submit RFQs, quotations and tenders before closing dates.
• Maintain comprehensive database and calculate monthly conversion rate.
• Obtain freight prices from Logistics Company for delivery if customer is outside of Gauteng.
• Responsible for updating Supplier and Customer price list.
• Responsible for updating Supplier and Customer contact database.
• Maintain the electronic filing system on shared drive.
• Identify new clients and opportunities within the applicable environments.
• Attend in-house training of current and new product ranges.
• Assist with organising events, congresses, workshops, academic days and product launches.
• Attend and participates in sales meetings and take minutes.
• Assist with tender and vendor form completion, dissemination and filing.
• Customer complaints handling.
• Ability to work within tight timelines and manage emergency issues in a mature manner.
• Control and distribution of catalogues and corporate gifts, minimum levels to be maintained Medikredit - registering new nappi codes, price changes and valid Section 21s Customer Satisfaction Surveys.
• Collect weekly territory planners on Mondays and match with customer visit reports.
• Keep record of all submissions for performance evaluations.

*2. Management of customer relations

• Follow-up on customer enquiries and problems regarding products, orders, tenders.
• Advise customers of order delays and/or suggest possible alternatives where necessary.
• Assist with complaints and follow-up procedures.

3. Office Support

• General correspondence, emails, filing, phone support/messages.
• Monitor support mailbox and sales representatives emails when they are on leave.
• Forward quotation requests to relevant sales personnel.
• Forward any email of interest/value to relevant staff members.

JOB REQUIREMENTSTo behave in a professional manner at all times, reflecting and maintaining the values and ethos of the organisation and generating a positive image of the organization and to adhere to all the organisations policies and procedures.PROFESSIONAL SKILLS AND KEY COMPETENCIES

• Sound knowledge and understanding of the completion of administrative tasks according to procedures.
• Knowledge and understanding of the principles of business, the application thereof, the opportunities within business and the seizure of such opportunities.
• Sound knowledge and understanding of the strategic business alliances contributing to the success of the organisation.
• Sound knowledge of the business environment, the relevant role players within the business and their key responsibilities and outcomes.
• Sound Knowledge and understanding of the business objectives and interpretation thereof to achieve business success.
• Sound knowledge of the different business systems, associated applications and the interrelationship between the business systems.
• Sound knowledge and understanding of the charging process, average period of payment and the impact on the commercial viability.
• Knowledge of the organisational behavioural requirements that governs business conduct.
• Sound knowledge and understanding of the Code of Marketing Practice, the regulatory requirements, and the implication of non-compliance to the Code.
• Knowledge and understanding of the competitor products and services and the possible impact on the company.
• Knowledge and understanding of the systematically arranged collection of computer data, structured so that it can be automatically retrieved or manipulated.
• Sound knowledge and understanding of the products and services provided by the organisation and the application of each product and service.
• Knowledge and understanding of the modules and components of the SAP system to enable performance of outputs.
• Sound knowledge and understanding of the specific subject matter related to the field of expertise.
• Knowledge and understanding of how to present something formal or official, in the form of a document.
• Sound knowledge and understanding of the work methods and techniques applied in the execution of outputs.
• Sound knowledge and understanding of the working procedures and technical instructions pertaining to the outputs performed.

THE PERSON SHOULD DISPLAY THE FOLLOWING ATTRIBUTES:

• The ability to execute outputs with exactness and precision thereby eliminating errors.
• To display an open and friendly disposition enabling easy communication to people at all levels.
• The ability to attend to finite detail whilst executing outputs to ensure the quality of service delivery.
• The awareness of the customer needs and expectations and the fulfilment of the customer needs and requirements.
• The ability to determine deadlines and execute outputs accordingly without exceeding target dates.
• The ability to do something well or achieve a desired result without wasted energy or effort.
• The ability to attend to multiple tasks at the same time and to be able to perform each task competently.
• The ability to act within the code of conduct and maintain a professional image at all times.
• The ability to behave in a controlled and calm way even in a difficult or stressful situation.
• The ability to pursue the achievement of an output/objective by internal locus of control without external motivation.
• The ability to act independently and start processes without any external motivation.
• The ability to operate within a soundly managed team whilst respecting the diversity of the team members.
• The ability to maintain work rate according to standards whilst operating under severe time and delivery constraints.

QUALIFICATIONS AND EXPERIENCE:

• Matric + preferably a three-year Business administration degree or equivalent.
• Customer service background.
• Computer literacy - MS Office, and SAP.
• 1-2 years experience in internal sales.
• At least 3 years experience in sales of radiopharmaceutical products will be an added advantage.

Closing date: 28 June 2024.CONTACT PERSONMs. Fran Dos SantosTel: 012 305 4435 / 011 691 6537Please apply online before the closing date.Important: The suitable candidate will be selected with the intention of promoting representivity and achieving EE targets as contemplated in the relevant NTP Employment Equity Plan.GENERALShould you not hear from us within 30 days of the closing date, please consider your application unsuccessful.

South African Nuclear Energy Corporation