Job Description

Our client in the Electrical Engineering industry is looking for an Internal Sales Representative, in Midrand, Johannesburg.Responsibilities:

• Develop and maintain relationships with existing customers.
• Identify and qualify new sales opportunities.
• Generate leads through cold calling, e-mail campaigns, and other methods.
• Follow up on leads and inquiries.
• Handle enquiries from both internal and external customers, ensuring prompt resolution and maximum benefit to ALENG.
• Achieve monthly sales targets and proactively contribute to sales growth initiatives.
• Respond to customer sales enquiries promptly, preparing and submitting quotations within specified timelines.
• Provide exceptional service to telephone and online/e-mail sales clients, addressing their needs with professionalism and efficiency.
• Track and update customer information in the CRM database.
• Monitor customer accounts and identify upsell opportunities.
• Collaborate with outside the sales team to ensure customer satisfaction.
• Maintain knowledge of products and services to answer customer questions.
• Assist the sales team with sales administrative duties such as compiling quotations, processing customer orders, ensuring that payment terms are met, and organising and monitoring product deliveries.
• Assist the sales team with arranging appointments with prospective customers, for product demonstrations and presentation of the business services and products.
• Assist the sales and projects teams in the tender process with administrative duties such as research, cost estimates, etc., as and when needed.
• Manage financial reporting tasks, including processing quotes, creating invoices, and generating purchase orders.
• Assist the sales team with enquiries and support their activities as needed.
• Update internal price lists to ensure accuracy and alignment with company standards.
• Always keep the customer database up to date.

• Matric, + any additional training and qualification within sales responsibilities.
• 3+ years of proven internal sales experience in the engineering, mining or agricultural field.
• Excellent communication skills, ability to collaborate with cross-functional teams, and a proactive problem-solving attitude.
• Fluent spoken and written English ~ French an advantage.
• Ability to work in a fast-paced environment, manage multiple tasks, set priorities, work independently and well in a team, and perform under pressure.
• Excellent computer skills.
• Customer service experience.
• Ability to cope with a diversity of tasks in a high-pressure environment.
• Excellent communicator with a strong sense of urgency.
• High achievement orientation.
• Excellent people skills.
• Concern for order, quality and accuracy.

• R10 000 R18 000 per month.

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