Job Description

I&O Support Engineer (CPT Onsite) IT - Support
Cape Town - Western Cape - South AfricaENVIRONMENT:A dynamic Financial Services provider seeks a highly ambitious I&O Support Engineer whose core role will be to manage the day-to-day Operations to provide delivery of systems and services in order to meet or exceed objectives and service levels. You will monitor all Infrastructure while identifying, minimizing and escalating potential IT risks and opportunities in IT Operations. The ideal candidate must have a suitable IT related qualification, MCSE / MCITP or Recognised Degree/Diploma with 5-7 years relevant work experience including Microsoft Server 2008, 2012, 2016, 2019; Microsoft Exchange 2016, 2019, DAG; O365 /Azure; Active Directory; DNS; DHCP; Routing; ITIL v3/4 AND / OR Azure Virtual Desktop/Cloud PC.DUTIES:IT Operations

• Monitor all Infrastructure as a member of the I&O team.
• End-User Support for business.
• IT contact center.
• Support business with Telephony, infrastructure and connectivity and MS operations.
• Implement and adhere to best practice guidelines, policies, processes and procedures.
• Ensure technical operational efficiency within the business.
• Execute business needs, based on identified priorities within the team.
• IT Operational monitoring and reporting.
• Identify, minimize and escalate potential IT risks and opportunities in IT Operations.
• Ensure effective business alignment by developing and maintaining effective relationships with stakeholders as part of the I&O team.
• Deliver successful end user support to business.
• Accountable to I&O Operations Specialist.

Security and User Management

• Business Application Security Administrator for all core applications.
• Spot checks on Ad accounts.
• Assist with IT audits.
• Assist with quarterly security reports.

Infrastructure

• Maintain the current functionality of infrastructure technology within the business.
• Implement Infrastructure monitoring benchmarks as identified by the team.

LAN & WAN

• Monitor and support the onsite LAN and WAN for business .
• Assist users with password resets and connectivity support.

Asset Management

• Update/Maintain the Asset Register for all IT hardware as part of the team.

REQUIREMENTS:Qualifications

• Appropriate 3/4-year IT qualification (Computer and Information Science, Management Information Systems, Information Technology, Computer Engineering, Computer Programming).
• MCSE / MCITP or Recognised Degree/Diploma.
• O365 / MS AD and Exchange Certifications OR Azure Virtual Desktop/Cloud PC.

Experience/Skills

• 5 - 7 Years IT experience.
• Experience in dealing with teams within geographical and technical complex environment.
• Microsoft Server 2008, 2012, 2016, 2019.
• Microsoft Exchange 2016, 2019, DAG.
• Mimecast Email gateway Management.
• O365 /Azure Administration.
• RDS Terminal Services (2016, 2019).
• Active Directory (2012, 2016, 2019).
• DNS, DHCP, Routing.
• Windows File Server Management (DFS).
• ITIL v3/4 AND / OR Azure Virtual Desktop/Cloud PC.

ATTRIBUTES:Demonstrates extensive abilities and/or a proven record of success as a team member in improving and managing the productivity of technology processes and business processes by creating automated workflows to replace manual workflows including the following areas:

• Interpersonal and communication skills
• Problem-solving skills.
• Planning & Organizing skills.
• Time Management.
• Excellent technical knowledge.
• Documentation skills.

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