Job Description

IRR Program Manager (IT Renewal Road Map Program Manager)Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.Global Forwarding Freight - South Africa has an opening for an IRR Program Manager (IT Renewal Road Map Program Manager) where you will Project Manage, Implement and Support the respective Applications / Software Systems and their day-to-day issues and apply continuous improvement projects, perform Trainings to the end users of the Solutions and escalate and communicate directly with regional and head of departments to resolve all related formalities as well as ensuring that you follow DHL Group procedures in the proper and standard process of Initiating, Alerting and Applying of New Releases encompassing Bug Fixes and Enhancements. Join us now in connecting people and improving lives.In this IRR Program Manager (IT Renewal Road Map Program Manager) position

• You will manage Implementations and continuity of the systems by managing evolution and bug escalations and resolutions.
• You will perform Due Diligence when required and carry out required Expression of Need and formulate Change Requests.
• You will manage proper communication methods for Evolution, Bug Fixes, Bug tracking, Release Notifications, to parties including END USERS, MANAGEMENT & SERVICE PROVIDERS.
• You will manage the ALERT process before, during and after a major incident where known and the recovery process, together with the other support parties.
• You will ensure continuity of interfaces to and from the Software Systems by consistent monitoring.
• You will liaise with vendors including Customs 3rd parties and / or any / other related 3rd
• You will troubleshoot production issues, carry out Root cause analysis and liaise with vendor and/or regional IT to close issues.
• You will develop support documentation.
• You will liaise with operations and/or customers to gather business requirements.
• You will liaise with regional team and/or vendor to translate business requirements into technical requirements.
• You will perform configuration and tests on the TMS, DMS, LKM, BI and other Softwares
• You will provide Pre, Current and Post Go live support.
• You will conduct dynamic and engaging training both in-person and via WebEx to a range of participant: End-Users Trainers, System Administrators, Managers and their teams
• You will develop training materials and assess training needs of users/site and adjust training delivery based on needs.
• You will peep up on new features and releases and keep up on industry developments.
• You will work with implementation and support to keep informed of the clients' needs.
• You will assist in redefining and updating training plans and delivery.
• You will identify, define, and develop new training methods for onsite and web-based delivery.
• You will work with the Technical Writer to ensure that all training materials are kept up-to-date and are focused on the needs of the clients.
• You will assist with training coordination,
• You will travel, as needed, to all sites within his / her parameter to conduct onsite training.
• You will ensure continuous improvement projects.
• You will provide trainings only upon request from his/her management when the training team is unavailable or overwhelmed with high demand.
• You will provide the level of Support as agreed with his/her management within his/her parameter.
• You will when needed require the intervention of Corporate MIS, open/post an incident through Corporate MIS ticketing system.
• You will use Incidents history to improve or suggest improvements to his management.
• You will attend meetings and or workshops as may be required to improve and better plan in the support role.
• You will use monitoring tools, regularized meetings, and other pre-determined measures to prevent issues.

Now, heres what we need from you

• IT or IS Degree and anything above will be an advantage
• 8 years experience or more in the logistics industry in the IT/IS role with BPO experience

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?We are part of DHL Group, the worlds leading logistics provider with operations in over 220 countries. Visit our career site on the web atOur TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living ResponsibilityDHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Work AuthorizationDHL Global Forwarding will only employ those who are legally authorized to work in South Africa. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role

DHL