Job Description

IS Service Delivery Manager

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At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

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This position reports to

Regional Service Delivery Manager IMEA

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Your role and responsibilities

In this role, you will have the opportunity to build and provide specific, end-to-end Information Systems (IS) solutions/services within the defined scope. Each day, you will execute the IS solution/service delivery utilizing the internal IS delivery units, IS Operations team members, and external third-party IS service suppliers in a "core and flex model," as advised. You will also showcase your expertise by providing consultation, input, and resolution for any incident, change, or project which has/might have a major impact on the relevant IS solutions/services. The work model for the role is: Office based This role is contributing to the IS Service area in Longmeadow. You will be mainly accountable for: o Acting as single point of contact (SPOC) towards all IS Services in South Africa and ZA cluster customers for all local retained infrastructure requirements such as front ending for customer engagements, collecting and prioritizing non-standard demand as well as qualifying and prioritizing requirements. o Responsible for demand requests to provide effort, time and cost estimation (projects, new solutions, deployments and hand over to operational team) in association with the respective domain o Initiating local IT Domain projects and monitors their execution ensuring complete delivery o Acting as Single Point of Contact (SPOC) towards country wide device management. Ensuring country demand vs actuals are governed resulting into better cost efficiency and responsible for managing suppliers towards OTS devices. o Tracking and provide device related management reports to country or business area IS o Guiding OSS teams to ensure device compliance is in place. Initiating any disputes with supplier and ABB which results into cost savings for country, verifying and confirming the monthly consumption report vs actual consumption o Maintaining a good balance between demand, existing stocks and new procurement resulting into cost effective operations. o Maintaining relationships with IS and business management at group level to clarify trade-offs for cost, time and demand and manages expectations and requirements for delivery of global IS services in IT Domain scope o Involving in large audit, merger and acquisition projects and major security issues and projects and where needed be involved in major compliance incidents o Ensuring continuous service improvement of the Service Delivery function within Divisions, Functions and Group, including performance management and operational demand. Providing technical guidance and leadership for infrastructure demand


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Qualifications for the role

Bachelor's or Master's degree in Computer Science, Engineering or any related technical field Experience of IS business performance and requirements management, ITIL 4 foundation certification is a must Other ITIL professional certification, COBIT, Six Sigma, TOGAF desired Excellent IS development and operations skills and a deep understanding of the overall context of business processes and IS technologies Strong experience in managing local IS Teams. Strong experience in managing country device management Strong experience in leading IS vendors. Strong experience of identifying and resolving issues between team members or other teams Excellent experience to figure out business requirements and how to translate into technical IS capabilities and solutions. Strong experience in project planning and execution as well as economic aspects of system management and life cycle Strong knowledge of ITIL processes, IS technology, information management, computer systems, business engineering or similar Preference will be given to previously disadvantaged candidates in line with the company's employment equity targets
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More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory