Job Description

The Faircape Group constitutes a group of companies with interests in a number of activities including Healthcare, Retirement Holdings, Telecommunications, and an ISP, Utility Management and infrastructure installation, Property Management, and related activities.The Faircape Group has an exciting opportunity for an ISP & Desktop Support Technician to join our dynamic IT team.Join our dynamic IT team as an ISP & Desktop Support Technician, where youll play a vital role in keeping our tech running smoothly! You'll troubleshoot and resolve fibre/wireless, hardware, and software issues while ensuring seamless IT operations for staff and customers.From configuring devices and managing installations to optimizing networks and tracking assets, you'll be at the heart of our fast-paced, tech-driven environment. If you're a problem-solver who thrives on innovation and wants to grow in a company that values cutting-edge solutions, this is the perfect opportunity for you!If you're eager to build your career in a fast-paced, innovative environment with endless opportunities, apply today!Duties include but are not limited to the following:

• Provide 1st and 2nd line support to staff and residential ISP customers via Freshdesk, phone, and remote tools
• Troubleshoot fibre/wireless internet, desktop/laptop hardware and software, mobile phones, and VoIP setups
• Assist with router setups and CPE configurations (Mikrotik), remote diagnostics, and site-level support
• Respond to support tickets, keep users informed throughout, and offer standby/after-hours support when required

• Deploy and manage workstations, laptops, printers, mobile devices, VoIP phones, and residential routers
• Support and maintain LAN/WAN networks, internal WiFi APs, biometric systems, AV setups, UPS (Fumes), and smart utility/water meters
• Configure and manage wireless links and devices including Mikrotik, Cuddy, and Yealink
• Ensure seamless system integration and uptime across all devices and infrastructure

• Implement software and security updates across Windows, Chrome OS, and macOS platforms
• Perform daily, weekly, and monthly IT maintenance and monitoring tasks to optimize performance and uptime
• Support system upgrades, patch management, and Google Suite administration

• Track and maintain IT inventory and hardware/software assets
• Manage mobile phone accounts (Vodacom) and provision mobile devices
• Set up remote access via TeamViewer
• Coordinate procurement of IT equipment and repairs, and maintain vendor relationships
• Contribute to the development and enforcement of ISP support policies and IT procedures

• Ensure adherence to internal IT standards, data security protocols, and industry best practices

• Monitor overall system performance and proactively troubleshoot network issues
• Assist the ISP Desktop Technician with on-site and remote tasks as needed
• Maintain high service standards and support IT operational efficiency

Qualifications:

• Matric
• Relevant Information Technology Diploma or Degree advantageous
• Mikrotik MTCNA/MTCRE
• Qualification or Certificate in Information Technology or other relevant qualifications from industry recognised institutes (A+, N+, MCSA, MCSE, MCP or MOUSE)

Experience and Knowledge:

• Proven working experience as a Desktop Support Technician, Network Support Technician, Systems Administrator, or similar role
• Experience installing, configuring, maintaining, and troubleshooting desktop and laptop computers and their operating systems and peripherals in office environments (Windows, Chrome OS, Macos).
• ISP or telecommunications background
• Ticketing, and answering customer queries via the phone

Skills and Attributes

• Excellent communication skills (verbal and written)
• Proven organisational and administration skills
• Able to perform under pressure
• Customer service orientated
• Knowledge of outdoor wireless networks (Mikrotik)

Specific Requirements

• Solid and positive written references
• Provide after-hours support when required
• Valid Drivers License and Own Reliable Transport (Compulsory)
• Clear health record
• Clear credit record
• No criminal record

Normal working hours are Mondays to Fridays from 08h00 until 17h00 with a 45 minute lunch break. The company allows employees, by approval of the direct manager, to work flexi time between 07h00 and 18h00.Benefits:Faircape offers a market-related salary. Salaries are dependent on individual experience, knowledge, skills, and attributes.To see more about Faircape and what we have to offer go and look at our informative websiteShould you not receive a response within 2 weeks of applying, please consider your application unsuccessful.

Careers24