Job Description

Description :Role Title: IT AdministratorReports to: Senior IT Support SpecialistGrade: 5Location: JohannesburgAbout TechnoServe:Everyone deserves the opportunity to build a better future. This simple idea has been at the heart of work around the world for over 50 years. TechnoServe is a pioneer in leveraging the power of businesses and markets to create sustainable pathways out of poverty.The low-income communities in which we work are full of enterprising people. Their small-scale farms and businesses are the keys to economic development. But they face many challenges: low literacy, lack of access to jobs and markets, unpredictable political dynamics, and increasingly, the effects of climate change. For many women and young people, the challenges are even more daunting. Working with TechnoServe staff, people around the world are lifting themselves out of poverty. The results are amazing when incomes increase and living conditions for families get better, they can access health care and education previously out of reach. Communities and even whole countries are better off.Position Description:

• Manage and troubleshoot the Groups network, IT infrastructure, and server and provide desktop support to the staff and all the regions

Duties & responsibilities of IT Administrator:

• Manage and troubleshoot the Groups network, IT infrastructure, and server and provide desktop support to the staff and all the regions

• Configure and Installing laptops, desktop systems and networks
• Maintaining repairing and upgrading networking system and ensuring compliance to IT standard practice and It policy
• Setup user accounts, permissions and passwords
• Diagnosing and fixing problems with networks and related hardware, software and system
• Evaluate network performance issues including availability, utilization and latency
• Maintain network performance by performing network monitoring and analysis, and performance tuning, troubleshooting network problems
• Implement and ensure upkeep of daily backups
• Ensure optimal service level and resolve all requests and incidents
• Install and maintain firewalls
• Troubleshooting of Wifi and controllers
• Documenting and reporting all site visit activities and actions
• Provide comprehensive helpdesk support nationally
• Responsible for maintaining & monitoring of all servers
• Responsible for maintaining & monitoring of the Network
• Server Administration, Network Administration, Desktop & Application Infrastructure Support
• Remote support to users in the regions
• Collaborate with the Regional IT Manager to adapt and apply all corporate IT policies and procedures;
• Provide guidance on and coordinate the purchase of IT-related equipment and infrastructure. and check the quality of the item procured;
• Create, maintain and update the TNS Inventory/ Asset Register
• Train users on IT systems and software usage;

Perform other duties that would be assigned from time to time by the supervisorRequirements:

• A Bachelor's degree in IT with 2 years of experience
• Ability to troubleshoot and resolve IT issues efficiently
• Excellent oral and written communication skills (in English)
• Clear communication with team members, vendors, and end users.
• Prioritizing tasks and handling multiple projects
• Ensuring security and system reliability.
• Positive attitude and ability to work proactively and independently to support the team
• Ability to work under pressure and commitment to meet deadlines

Responsibilities, requirements, and application deadline for the role can be found at www.TechnoServe.org.Closing Statements for all TechnoServe Job Ads:We encourage all qualified individuals who share TechnoServe's vision of improving the lives of others through proven business solutions to apply.With our commitment to diversity, we are proud to be an equal opportunity employer and and do not discriminate on the basis of gender, race, color, ethnicity, religion, sexual orientation, gender identity, age, HIV/AIDS status, protected veteran status, disability, and all other protected classes.We are also proud of our commitment to protecting staff, partners, and beneficiaries from abuse and exploitation and thoroughly vet all final candidates through rigorous background and reference checks.If you have a disability that affects your ability to use our online system to apply for a position at TechnoServe please contact the Human Resources at

TechnoServe