Job Description

About Our Client: We are an ethical business with a strong social motive, we are committed to promoting the development of local communities and individuals through ethically run volunteer placements and responsible travel. With an increasing presence across the world, we currently work in Asia, Africa, Eastern Europe and South America. We work with individuals and organization across a varied spectrum. Whether you are a student, graduate, working professional or a retired individual, we offer volunteer placements for you to provide you the experience of a lifetime. We work with schools, colleges, corporates and charities to organize overseas programes that benefit local communities in developing countries across the world while providing the group a challenge or learning/development opportunity. We partner and work with over 100 local organizations across the world and contribute in the areas of Education, Womens empowerment, Livelihoods, Community Development, Child care and Health Care. We work with the volunteers who join our programmes to fundraise and support our local partner projects through our Foundation. : We operate a diverse and dynamic IT infrastructure to support our mission of fostering sustainable development and global volunteer initiatives. With staff based in multiple countries, our operations depend on a blend of systems designed to handle varied needs. Our team utilises both company-issued laptops and personal devices to perform tasks, reflecting the flexibility required for international collaboration. This decentralized IT framework ensures our ability to adapt to local contexts while maintaining global connectivity and security. We are now looking for a full time (40h/week) IT Administrator with Microsoft 365 and SharePoint knowledge, understanding and experience to join our team. As our IT Administrator, you will work alongside our teams to maintain, develop and update our Microsoft 365 and SharePoint services. You'll play a crucial role in enhancing our organization's IT infrastructure by utilising automation and design to improve our existing Microsoft 365 workflows and SharePoint sites. As a mission-driven organisation, we're seeking a talented individual who shares our passion for using technology to drive positive change. Office 365 Administration: Manage Office 365 accounts, including provisioning, license allocation, and access controls, while utilizing Power Automate and Power Apps to enhance organizational procedures. Monitor and maintain Office 365 performance and availability via Intune, configuring and troubleshooting applications like Outlook, Teams, OneDrive, and SharePoint Online. Ensure data integrity and security through backups and compliance policies, staying updated on features to assist with updates and migrations. SharePoint Management: Design, configure, and maintain SharePoint sites and document libraries, ensuring optimal performance, security, and tailored solutions for departmental needs. Provide user support for permissions, workflows, and customizations, troubleshoot errors, and manage updates or integrations. Monitor SharePoint usage and deliver targeted IT training to enhance user proficiency. IT Helpdesk Support: Act as the primary contact for IT inquiries, resolving hardware, software, and network issues while maintaining detailed documentation and a ticketing system. Escalate complex issues as needed and provide user training on IT tools and best practices. Perform system maintenance and updates for end-user devices and peripherals, ensuring compliance with IT policies and procedures. Manage IT assets, including inventory tracking and procurement, while providing technical support for remote employees. Additional Responsibilities may include: Provide Administrative support across other organization systems including but not limited to Zoho One, BreatheHR, and Xero.
2-3 years of experience in Computer Science, Information Technology or a related field Strong understanding and experience with Microsoft 365 services and applications, including but not limited to SharePoint Online, Exchange Online, Microsoft Teams, Intune and Defender Strong understanding of Power Automate and PowerShell scripting for Microsoft 365 administration Familiarity with cybersecurity and compliance features within Microsoft 365 Fluent in English. Excellent problem-solving and critical-thinking abilities Strong communication and interpersonal skills Ability to work independently and collaboratively with cross-functional teams Alignment with our organization's core values of Passion, Empathy, Energy, Integrity and Innovation Proven success in project coordination

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