Job Description

To manage and lead the Asset Management function and its people supporting the organizations business requirements around all IT assets utilized. Provision, Movement, Allocation & Storage of assets within the organization. To provide periodic analysis of asset status via defined reports to management. Maintain an up-to-date accurate Asset database. Work with Procurement to manage all IT suppliers to ensure compliance.Job title: IT Asset Manager:Role:Asset Manager - ITRole ObjectiveTo manage and lead the Asset Management function and its people supporting the organizations business requirements around all IT assets utilized. Provision, Movement, Allocation & Storage of assets within the organization.To provide periodic analysis of asset status via defined reports to management. Maintain an up-to-date accurate Asset database. Work with Procurement to manage all IT suppliers to ensure compliance.Professional Know-howAcademic:Qualifications:

• Matric / Grade 12
• Microsoft Advanced Excel certification
• Possess IAITAM Certification, such as CHAMP and CITAM

(Preferred Qualification/Not essential)

• Vendor certification for Dell laptop RMA process
• ITIL Foundation

Experience:

• At least 8 years of experience supporting Asset Management in a large organization.
• Strong knowledge of computer IT hardware from major brands like Dell, HP, Plantronics, etc.
• 3 years or more experience managing staff
• Experience working with an Asset Management Database
• 5 years or more in ITSM tool experience

Working RelationshipsInternal:

• Internal Stakeholders
• Business lines, functions

External:

• IT equipment suppliers/ vendors

Primary Responsibilities

• Pricing for new business and ensuring that the solution offered to new clients is deliverable to
• Inventory Management for South Africa locations (Updating & Maintaining of Asset inventory on production floors & Stores)
• Manage and maintain several stock rooms and ensure they are kept tidy and labelled and equipment is segregated into their respective areas.
• Monitoring & maintaining the stock levels & update the asset database periodically. Ensure effective management of the Asset Database and that the content contained is accurate.
• Provide accurate and up-to-date reporting.
• Maintaining & monitoring IT assets inward-outward processes with business stakeholders.
• Fulfilment of asset requests from business and IT stakeholders.
• Maintaining SLA & measuring the SLA time to time. Response and resolution will be calculated on asset request.
• Maintain, monitor & allocate IT peripherals like mobile phones, headsets, SIM cards, thin clients, etc.
• Maintain receipt of goods and submission of GRN, Invoice, statements to Finance.
• Submission of Asset reports to Finance/Procurement/Risk & Compliance as and when requested.
• Manage and work with business stakeholders for asset returns as part of the Leaver process.
• Support IT Operations Team for internal asset requests for BAU and projects.
• Providing support for any new asset implementation, upgrades, changes or moves as required as per business requirement.
• Facing Asset audits internal as well external like ISO 27001.
• Managing suppliers in terms of quoting, deliveries, roadmaps and sourcing non-standard equipment
• Responsible for managing lifecycle of hardware and software models from their introduction to their retirement
• Ensure process efficiency by implementing the key performance indicators; suggest improvements to the process continuously
• Design processes relating to hardware asset management, execute and enhance them
• Establish and maintain documentation of procedures, processes, and reports concerning asset and configuration management
• Take part in other ITAM processes, or as required perform as a back up to maintain operational activities

• Create and execute governance and strategic asset management function
• Collaborate with infrastructure teams to determine trends in asset performance
• Perform research on industry best practice and incorporate it with organizational practices

Core Competencies

• Expert in acting as a consultant with operational and senior stakeholders, ideally within a large-scale corporate environment across multiple geographies.
• Experience working in a fast-paced and structured call centre environment
• Working with people
• Persuading and influencing stakeholders
• Coping with pressures and setbacks
• High energy levels
• Excellent written & verbal communication
• Methodical and logical approach to challenges
• Commitment to Customer Excellence
• Ability to conform to policy and procedure
• Ability to make decisions and prioritize
• Attention to detail

About UsCapita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience.Were here to help get you to your future whether its to gain worldclass customer service experience or grow with our variety of skills and experiences, we are here for you! If you have the ambition to go far and the imagination to see beyond the ordinary, theres no better place to be.Our services span multiple sectors, locations and businesses from retail industry, healthcare, government education to employment, working together to create better outcomes for all.Our Mutual Park Offices boasts a 6-star green rating aligning with our carbon neutral strategy and offers our team improved facilities, amenities and multi-faceted transport options. The on-site benefits include a gym, a doctor and clinic, a creche, multiple restaurants and food stores, a pharmacy, a hairdresser and a spa.Whats in it for you?

• Competitive Basic salary
• Medical Aid
• Provident fund, Group life, funeral and disability benefit
• Annual Performance Incentive: We offer an annual performance incentive based on target %, rewarding our employees for their hard work and dedication.
• Global Colleague Networks: We provide opportunities for participation in global colleague networks, fostering a sense of community and collaboration.
• Community Engagement: We offer 8 hours for opportunities to give back to the community through our socio-economic development programmes.
• Annual Leave: We provide annual leave days more than statutory requirements, ensuring our employees have ample time to rest and rejuvenate.
• International Exposure: We provide opportunities for international exposure, broadening our employees horizons and experiences.
• Development and Growth: We offer numerous opportunities for development and growth, helping our employees to reach their full potential.

What we hope youll do nextChoose Apply now to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.What will happen next?

• Your application will be reviewed.
• If your application is successful, you will be invited to an interview with a member of the recruitment team.

IMPORTANTThe shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business EE targets and goals.Attach your most recent CV indicative of the criteria as advertised.Location: Cape Town, South AfricaTime Type: Full timeContract Type: Permanent

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