It Consultant

Cape Town, Western Cape, South Africa

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Requirements

Responsibilities

Communicate with customers over the phone, in person or via email to provide solutions to technical problems.
Perform diagnostic tests and troubleshooting to identify clients issues.
Develop and implement technical procedures effectively by quickly addressing customer problems to minimize downtime.
Carry out assessments to determine then need for changes in hardware/ software configuration.
Assist with the installation and setup of all hardware, software, and wireless requirements.
Educate clients on the procedures for resolving or preventing recurrence of technical problems.
Explain and provide IT solutions to customers in non-technical and comprehensible terms.
Offer recommendations to clients looking to purchase new equipment or replace existing ones.
Prepare and present reports to update management on IT support operations.
Operate and worth with equipment such as, external storage devices, computer diagnostics, printers, etc.
Respond to enquiries about hardware and software issues.
Perform scheduled maintenance on computer systems to ensure efficient operations.
Repair and/or replace faulty components of a computer / network system.

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