Job Description

IT Data Centre Technician - JhbFull job descriptionMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - its a place where you can grow, belong and thrive. Your day at NTT DATAThe IT Data Centre Operations Technician provides customer service, troubleshooting, as well as incident escalation for all users contacting the 24 x 7 x 365 NOC environment and act as escalation point for Senior Assistant IT Data Centre Technicians. What you'll be doingKey Roles and Responsibilities:Answers company operator calls and direct them to the appropriate person.Takes initial telephone or email inquiries and troubleshoot and manage hardware, software or network problems with users.Records required customer and problem information, updating records with appropriate journal entries of activities.Elevates complex and/or high priority incidents or requests to appropriate personnel or support groups for timely resolution.Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.Provides corporate desktop support services including laptop imaging, printer support, user account administration and other hardware, software, telecom, and communication servicesCoordinates with third party vendors to provide the best possible product & support to end users.Performs software, hardware and firmware upgrades as necessary.Thoroughly documents steps taken to resolve incidents.Assists in the management of asset lifecyle activities.Maintain printer and copier supplies.Performs initial investigation and/or troubleshooting of system and network issues to determine root cause and resolution.Handles cell phone provisioning and tracking following established BYOD and other policies and procedures.Documents support procedures.Participates in training and mentoring of Service Desk Technicians.Performs desktop software license management and inventory control.Acts as communication coordinator and situation manager during any critical incidents call bridge events.Performs other duties as assigned.Knowledge, Skills and Attributes:Good problem solving skillsGood troubleshooting skillsGood documentation skillsProven ability to work independentlyAbility to work well in a team environmentAbility to accommodate flexible work schedulesAbility to work in a fast paced environmentStrong customer service and interpersonal communication skills with a dedication to customer satisfactionTechnical knowledge of PC hardware, operating systems, and networkingAcademic Qualifications and Certifications:High School diplomaRequired Experience:Demonstrated experience gained in a similar role, preferably within a similar environmentOwn reliable transport.Willing to work overtime Workplace type:On-site Working About NTT DATANTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity EmployerNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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