Job Description

Introduction

We're seeking a highly skilled and motivated IT Developer to join our team.

As a key member of our IT department, you will play a critical role in managing the day-to-day operations of our OWLS system, ensuring seamless delivery of systems and services that meet or exceed our objectives and service levels.



If you have a strong technical background, excellent problem-solving skills, and a passion for delivering exceptional user support, we'd love to hear from you.

NB! Applicants must reside in Cape Town.

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

Managing the day-to-day operations on OWLS to provide delivery of systems and services in order to meet or exceed objectives and service levels.

This includes writing complex SQL reports, setting up correspondence templates, analysing and solving business and system problems, and interacting with users.

Requirements

Formal Education:

Appropriate 3/4 year IT qualification
(Computer and Information Science, Management Information Systems, Information Technology, Computer Engineering, Computer Programming)
Advanced SQL programming training

Experience

Minimum of 5 - 7 Years IT Experience
Experience in dealing with teams within geographical and technical complex environment.
Extensive exposure to SQL programming and database systems is required
General IT skills are essential, like windows, excel, ftp and the ability to research and solve business problems with IT solutions
Knowledge of Financial and Insurance Business is a definite advantage
A background in Programming and IT System Support of large, complex systems is required.

Duties & Responsibilities

The main functions:

This role requires the candidate to develop and maintain reports and templates used in the Owls system. The role includes unit testing as well as system testing of Owls system changes and enhancements. The candidate must be able to work from detailed business specifications. They must be able to analyse system issues and implement practical solutions. Must be able to train and guide users and assist with user queries.



A good work ethic, the ability to work in a team and to work independently, being self-managed, and an ability to deliver to deadlines are all critical aspects of this role.

Owls System Support

Execute business needs, which require development, testing and implementation of the required solutions based on identified priorities within the team
Owls system Operational monitoring and reporting
Understanding and keeping track of changes made in Test and Live environments
Identify, minimize and escalate potential risks and opportunities in the Owls System and any interfaces to other systems or manual processes.
Ensure effective business alignment by developing and maintaining effective relationships with all stakeholders as part of the IT Team
Deliver successful end user support to Business
Implement and adhere to best practice guidelines, policies, processes, and procedures.
Assist with user training and guidance and training and user queries.

Security and User Management

Business application security administrator for Zestlife Owls application.
Assist with IT audits for Zestlife
Assist with quarterly security reports
Assist users with password resets

Competencies

Demonstrates extensive abilities and/or a proven record of success as a team member in improving and managing the productivity of technology processes and business processes by creating automated workflows to replace manual workflows including the following areas:

Interpersonal and communication skills
Problem-solving skills
Planning & Organizing skills
Time management
Excellent technical knowledge
Documentation skills
* Communication skills