Job Description

IT Engineer - Workplace Services
Cape Town CBD
Full TimeAbout our Client:Our client is a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others.Why should you choose our Client?Joining them means surrounding yourself with some of the smartest and brightest people in the industry. Employees experience unlimited growth potential, being rewarded for their innovation and creativity. You will have opportunities for exposure to new industries and skill sets, broadening your range while experiencing a true work/life balance environment.Salary : R55 000 per month.About the role: The role involves managing Microsoft systems such as MS System Center, Mobile Device Management, Software Deployment, and providing end-user support. The ideal candidate will have a broad knowledge of Microsoft infrastructure systems, a deep understanding of Microsoft System Center and device management technologies, IT Security, IT service delivery (ITIL), and project handling in large international companies.Requirements:

• Bachelor's degree in Computer Science/Engineering or related field
• At least five years equivalent work experience as an IT Infrastructure Analyst
• Experience working within international teams
• Ability to present ideas in business-friendly and user-friendly language
• Highly self motivated and directed, with keen attention to detail
• Proven analytical and problem-solving abilities
• Ability to effectively prioritise tasks in a high-pressure environment
• Ability to conduct technical researches and market analysis
• Good time- and self-management

Responsibilities:Responsibilities include ensuring technology is in line with user expectations, contributing to Group IT projects, providing third-level support, and supporting end users.

• Ensure that all systems supported by Workplace Services are operational and maintained;
• Monitor IT solutions within the area of responsibility;
• Report and troubleshoot problems as required;
• Apply regular updates and patches, as required;
• Create documentation, procedures and policies in relation to the areas of responsibility;
• Establish a good working relationship with peers and other business players;
• Guide staff/clients through a series of actions, either face to face or virtually;
• Create Dashboards and Reports;
• Check market trends and analyse potential improvements within the area of responsibility.

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