Job Description

An exciting and new opportunity has become available for an experienced IT Field Technician in the Tekkie Town KwaZulu-Natal region. Our ideal candidate will be based in our Tekkie Town Galleria Shopping Centre or Durban Springfield store.

The main purpose of this position is to configure, maintain and support various technical hardware and software systems.

Our ideal candidate must be self-motivated, positive, and passionate about performance, a resilient individual who can think laterally and who has strong analytical abilities. Our candidate must have a passion for being on the road and be able to spend extended periods away from home.

Qualifications

• Grade 12/matric

• ICDL certification, alternatively, MS Office Certification

• A+ Certification.

Knowledge, Skills and Experience

• Min. 3 years hands on I.T experience in especially hardware, servers and networks.

• Fluent in English and Afrikaans (written and verbal)

• Excellent communication skills

• A strong logical thinking and analytical ability

• Excellent planning, organizing and time management skills

• In possession of a valid drivers license

• Must be able to work overtime according to overtime support roster; must be willing and flexible to work overtime on short notice

• Ability to remain flexible, function under pressure and maintain a positive attitude and work performance in a variety of circumstances

• Ability to multi-task and to deal with complexities, use initiative to solve problems

• Ability to work independently, as well as be a team player.

Additional Requirements

• National Diploma/BSc (Within any area of IT excl. technical certifications will be beneficial).

• N+ Certification (Server / Linux / Security +) will be beneficial.

Key Responsibilities

• Remotely assist stores in KwaZulu-Natal area with Hardware and Software Technical Support

• In-Store Hardware & Software Support

• Weekend/Public Holiday Store IT Support

• Installation of IT in New Stores, Revamps and Closures

• Store Visits assessing IT equipment

• Management of IT Assets

• Projects: Hardware / Software Roll outs to KwaZulu-Natal area Stores

• Working independently managing IT Schedule

• Support Tickets for KwaZulu-Natal area stores

• Monitoring & interacting on the communication on the WhatsApp Groups

• Reporting and administrative feedback.

Pepkor