Job Description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don't manage managers, we are all simply doers.


Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don't need to or want to wait for approval. We recruit on experience but promote on values -- the core of which is rigor, disciplined thought and disciplined

Description

The main purpose of this role is to offer first line helpdesk and desktop support to 13 different sites


The ideal candidate should:


Be a well-groomed, punctual and approachable individual with excellent people-skills Have an interest in the IT Industry Have good time managements skills Be good at problem solving, diagnosing and troubleshooting Ability to effectively prioritize and execute tasks in a high-pressure environment Ability to work in a team-oriented, collaborative environment Ability to adapt to change Willingness to learn Perform well under pressure Must have good attention to detail Problem solving skills Customer service skills and an ability to work with customers of varying levels Responding to & closing tickets within the required service level targets Provisioning equipment and software for new/existing team members Expected to keep up with technology, learn new systems the Company implements Assist the IT team with any tasks necessary Must have experience building/disassembling a PC and reinstalling software (MS Windows and Office Packages)

Minimum Requirements

Matric A+ and N+ Certification Driver's license and own transport 1 to 2 years' experience in a similar role (advantageous but not required) Working in shifts including some weekends, this is not a normal 8am - 5pm position

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.