Job Description

Duties:

• Manage operations on a virtualized, distributed infrastructure (provision, configuration, decommissioning, lifecycle, patching),

• Local, Onsite and remote management of 5 IT HUBs across Africa
• Level 1-3 Hardware Support
• Level 1-3 Virtualization, SAN, vSAN Support
• Plan and coordinate remote interventions of maintenance providers,
• Plan and supervise interventions on duty, Non-Working Hours
• Maintain the documentation system, the ITSM tool,
• Apply Group standard policies: Respect of SOP, SLA, Reporting, KPI
• Capacity Planning, ensure optimal use of internal resources, vCPU, Memory, Storage, IP Planning
• Security and risk Aware, Risk Identification and rectification to possible security vulnerabilities
• Reaction to identified Security threats on all platforms, physical and virtual
• Backup monitoring and quick action to rectify and problems identified, Adherence to Company Backup and BCP DRP strategies.
• Failover Simulation between Main DC HUB and DR Site, Non-Working Hours
• Continuity of service for Operations (hardware and software infrastructure) on the day-to-day:

• Network: Cabling, Switches, Optimizers, Routers, Firewall, Proxy, SSL VPN gateways, WAN, WiFi systems and others equipment UPS, Air-Con, Genset, IoT
• Systems: Servers (Windows/Linux or iSeries), Data backup means, Business Applications, Communication and collaborative tools

• Masterxe2x80x99s degree in information technology or Computer Science will be advantageous
• Management of operations on virtualized and distributed infrastructures,
• Management of operations on environment with clustering, replication, load balancer
• ITIL Practitioner (V3) / ITIL Specialist (V4)
• Strong knowledge in Microsoft Active Directory environment is an added advantage
• Windows Server: Advanced level
• Knowledge in network/telecom (Cisco certifications appreciated)
• vCenter or HyperV or Azure: Advanced level
• Knowledge in IBM AS/400 environment would be a xe2x80x9cplusxe2x80x9d
• Network foundation or intermediate,
• ISO 27000, other IT security Training
• Prince2, PMP or equivalence - Advantage

• 7 to 13 years relevant experience in IT

• Minimum 8 yearsxe2x80x99 experience in supporting and maintaining Microsoft Systems and Networks

• Microsoft Server 2016 and 2019
• Microsoft SQL (MSSQL)
• IIS
• Remote Desktop Services
• WSUS
• PowerShell
• Minimum 7 yearsxe2x80x99 experience in supporting and maintaining VMWare systems (6.7) or equivalent.

• Templates
• VCenter
• Update manager
• Clusters / Data Centres

• Ability to Manage a Technical Project
• Experienced in working within Large Corporate Environments
• ITSM solution on the market
• Collaborative solution

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