Job Description

Direct Reporting Line:
Senior ICT SupportVarsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).The IIE Varsity College, Sandton Campus has a vacancy for an IT Intern (Fixed-Term Contract).Duties and ResponsibilitiesLecture Room Support

• First line support for computer and lecture venues
• Ensure operational state of computer and lecture venues
• Ensure neatness of computer and lecture venues
• Daily checks of copiers, printers, motorised screens and projectors
• Ensure operational state of wireless infrastructure

Hardware Support

• Assisting user's with calls relating to Desktops and Laptops
• Assisting user's with calls relating to photocopiers and printers
• Installation of desktops, laptops, printers and other peripheral components
• Setup projectors for the classrooms

Software Support

• Installing relevant software for users
• Ensuring software is kept updated
• Assisting users with calls related to software (Microsoft Office etc)
• Administration of the software licensing

End User Training

• Instruct users in use of hardware and software
• Respond to queries related to hardware, software and system operation
• Active Directory Account and Mailbox creation

Maintenance of HIPS

• Diagnose problems with HIPS and campus connectivity
• Administration of TMS (Telephone Management System and EWS (Broadsoft)

Administration and Documentation

• Ensure calls are logged with the Service Desk for any IT related queries
• Assist with administrative tasks
• Updating the hardware or software asset register which includes asset disposal and asset transfer
• Prepare and analyse photocopier and telephone reports

General

• Ensure general neatness of the Server Room, ICT Office and ICT Storeroom
• Manage and maintain the ICT equipment sign out / sign in process

Assessment Support

• Administration and support of IT related tests and exams
• Student AD Exam account administration, KIX script, preloads

Development

• Shadow Senior ICT and ICT Support staff for further development
• Assess and troubleshoot problems on servers

Competencies Required:

• Problem Solving Skills
• Computer Literacy and Systems application
• Communication Skills
• Time Management skills
• Interpersonal skills

Minimum Qualification Requirements:

• Minimum of Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) / A+ / N

Minimum Work Experience Requirements:

• Not applicable as this is suited to a Graduate.

Working Hours:

• Monday to Friday : 08:00 -17: 00

Salary:

• Competitive salary commensurate with experience.

Application Response:

• Due to the high volume of CVs received, please note that personal contact with all applicants may not be feasible. Only candidates whose qualifications and skills closely align with the position requirements will be contacted for interviews.

Technical Support:

• Should you experience technical difficulties applying for the position, kindly use the following URL for further assistance :

The IIE's Varsity College is an Equal Opportunity Employer . However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act.

ADvTECH