Job Description

My client, a leading and well known Retailer based in Montague gardens requires a competent and experienced IT Manager to join their team.Overview:As the IT manager, you will work closely with a small team of IT staff to ensure that the company uses relevant and the up-to-date technology to run our business at Head Office and remote stores.The IT manager will be responsible for ensuring that the systems and hardware used by our company are compatible, secure, and scalable, and that all systems are available each day. You will also be responsible for managing our internal network and providing support for our staff.Job Qualifications and Skill Sets:xc2xb7 Preferably a bachelors degree in IT, computer science, or a related fieldxc2xb7 A minimum of 5 years of experience in hands-on IT managementxc2xb7 Willingness to be deeply involved in systems problem resolutionxc2xb7 Ability to work with a small, dedicated IT teamxc2xb7 Ability to communicate clearly with external systems suppliersxc2xb7 Ability to work collaboratively with cross-functional teams and senior leadershipxc2xb7 Strong teamwork and communication skillsxc2xb7 Strong troubleshooting and problem-solving skillsxc2xb7 Knowledge of industry-standard computer hardware and software systemsxc2xb7 Experience with network administrationxc2xb7 Experience managing on-premises servers, storage area networks (SAN), and network-attached storage (NAS) devicesxc2xb7 Experience with e-commerce platforms and technologiesxc2xb7 Familiarity with our software platforms including Microsoft 365 (e.g., Power BI), AWS Cloudxc2xb7 Strong understanding of data governance, analytics and BIResponsibilities:xc2xb7 Monitor uptime of existing systems & and communicate resolution plan when failures occurxc2xb7 Ensure the reliability, security and scalability of the companys technology infrastructurexc2xb7 Assist the IT department head in planning the installation and maintenance of computer systems, hardware, software, and networksxc2xb7 Lead IT projects and oversee the implementation of new IT initiatives ensuring they are done timely, cost effectively and meets the business needs.xc2xb7 Develop and implement policies related to network security, disaster recovery, and IT infrastructurexc2xb7 Analyse IT resource utilization and develop strategies to optimize performancexc2xb7 Establish, measure, and define IT goals to maintain the IT roadmapxc2xb7 Monitor and analyse the success of IT initiatives and projects and continually evaluate new technologies and tools for the companyxc2xb7 Manage development projects to integrate new technologies into existing systemsxc2xb7 Perform ongoing support and maintenance of all hardware, software, and network components via internal and external support structuresxc2xb7 Establish a security policy to protect company information and resourcesTeam Leadership & development:o Lead and mentor the IT team, providing guidance and fostering professional growth.o Ensure the IT department operates efficiently, meeting service levels promptly.o Direct the activities of the help desk to ensure the IT needs of users are met.o Determine the needs of and co-ordinate the training of IT staff

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