Job Description

Requirements:

• National Diploma in Information Technology or at least A+, N+ and Microsoft Certification.
• 5-10 years IT Management Experience.

Must have at least 8 years working experience in the following:

• Computer hardware and software systems and programs.
• Computer networks, network administration and network installation.
• Computer troubleshooting.
• Computer viruses and security.
• Microsoft Windows and Server Operating Systems.
• Managing a Domain through Active Directory and Terminal Services.
• Database Structure and accessing and extracting Data.
• Sage 300 (Accpac) and Sage CRM front and back-end.
• IIS and Webservices.
• SSRS Report Writing.
• WMS Integration.
• API Integration.
• Java or Angular JS - Logs and basic debugging skills.

Responsibilities, but not limited to:1. Manage Information Technology and Computer Systems:

• Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP) as well as the Telecommunication system of the Company.
• Develop and implement policies and procedures for electronic data processing and computer systems operations and development
• Meet with managers to discuss system requirements, specifications, costs and timelines
• Hire and manage information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems.
• Manage the computer systems budgets and expenditures.

2. Ensure Technology is accessible and equipped with up-to-date Hardware and Software:

• Troubleshoot hardware, software and network communication systems.
• Be up to date with all Company hardware and software updates and functionality.
• Be up to date with Company network and communication system.
• Provide orientation to new users of existing and new technology.
• Train staff on functionality of existing and new technology.
• Provide individual training and support on request.
• Provide recommendations on improvements to information and communication technologies.
• Maintain current and accurate inventory of technology hardware, software and resources.

3. Monitor and Maintain Technology to Ensure Maximum Accessibility and Redundancy:

• Assess and manage all technical issues.
• Management of the Firewall.
• Maintain log and/or list of required repairs and maintenance.
• Make recommendations on sourcing and purchasing of new technology resources.
• Manage Network access to all staff.
• Manage workstations.
• Manage hardware installations and updates.
• Manage essential Company Software.
• Manage and supply Network access and User Accounts.
• Manage security of all technology.
• Manage and maintain a complex password system.
• Management of IP addressing.

4. Ensure that all the Critical Systems, Processes and Data are Backed Up:

• Ensure that backup solutions are configured and are up to date.
• Ensure that the backup solutions are managed and maintained to not lose any data in any event.
• Ensure that Disaster Management plans and procedures are in place.
• Test the Backup integrity and disaster management plan on a quarterly basis to ensure that the data integrity is up to expectations.
• Make recommendations on sourcing and purchasing of new backup technology resources.
• Manage Data access to all staff.

5. Manage and support the CRM and ERP Systems, specifically SAGE 300 (Accpac) and SAGE CRM:

• Company End Users.
• Provide First Line support and Training to end users.
• Escalate and follow up on queries that need to be addressed by the Developers
• Ensure that the Live, Development and Test environments are functional and accessible to all required parties and users.
• Ensure that regular backups are done at random stages during the project, especially before major updates, changes and implementations.

Kindly be advised that should you not receive a response within two weeks of applying, please consider your application unsuccessful.

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