Job Description

Job SummaryPurpose of the position:

• Responsible for ensuring that all IT facilities associated with the installation are operational in accordance with service level requirements.
• This role involves coordinating and managing daily IT operations, troubleshooting technical issues, and implementing solutions to enhance the overall IT infrastructure.
• Plans and supervises all IT installation and maintenance, adhering to good IT corporate governance.

Minimum requirements:

• BSc (Computer Science) or BCom (Information Systems) or equivalent degree
• ITIL Foundation Certified
• 3-5 years' experience supporting IT services to large organisations
• Proficient with Microsoft 365 suite of services
• Technical expertise regarding networks and IT devices
• Experienced in IT governance and risk
• Experienced in cyber and information security
• Clear criminal record

Responsibilities:

• Strategy Planning and Execution
• Assists in the implementation of the IT strategy, projects, and initiatives.
• Assist in the design and maintenance standards of all IT Infrastructure Systems (LANs, WANs,
• internet, intranet, wireless implementations) and End User Hardware (Desktops, Laptops, Printers etc.) and related desktop software (operating systems, office productivity applications, etc.)
• Assist with the security of all corporate systems and databases, ensuring that user access is restricted when necessary and that access to information is controlled

Operational Planning and Management

• Manage the IT team to ensure effective desktop and network support to the organisation
• Ensure there is adequate infrastructure management
• Test and validate new processes, policies and procedures for end-user computing environment (services and support)
• Act as an escalation point between the IT Team and IT Manager for problem resolution, change requests and complaints handling
• Contribute to the backup and disaster recovery plan and help to ensure that the business can facilitate business continuity
• Incorporation of best practices regarding documentation, monitoring, administration, and data management
• Maintenance, reporting and evaluation of all infrastructure systems, including server hardware, Microsoft implementations and standardization

Stakeholder Management

• Maintains and build relationships with internal stakeholders (programme staff, other support units, field staff)
• Maintains and build relationships with external stakeholders (service providers)
• People Management
• Ensure timeous and competent recruitment and adequate training of team members
• Ensure high level plans are communicated and assigned to team members, with appropriate follow up
• Engage in the performance review process and provide performance feedback
• Ensure that team members are managed proactively to ensure that quality standards are met
• Ensure timeous resolution by the team to any people challenges raised internally or externally
• Ensure team members adherence to administrative requirements like timesheets and leave management

Skills, competencies and abilities:

• Excellent communication skills
• Problem Solving skills
• Planning & Organising
• Time management
• Ability to work under pressure
• Contribute to the backup and disaster recovery plan and help to ensure that the business can facilitate business continuity
• Incorporation of best practices regarding documentation, monitoring, administration, and data management
• Maintenance, reporting and evaluation of all infrastructure systems, including server hardware, Microsoft implementations and standardization

Stakeholder Management

• Maintains and build relationships with internal stakeholders (programme staff, other support units, field staff)
• Maintains and build relationships with external stakeholders (service providers)

People Management

• Ensure timeous and competent recruitment and adequate training of team members
• Ensure high level plans are communicated and assigned to team members, with appropriate follow up
• Engage in the performance review process and provide performance feedback
• Ensure that team members are managed proactively to ensure that quality standards are met
• Ensure timeous resolution by the team to any people challenges raised internally or externally
• Ensure team members adherence to administrative requirements like timesheets and leave management

Skills, competencies and abilities:

• Excellent communication skills
• Problem Solving skills
• Planning & Organising
• Time management
• Ability to work under pressure

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