Job Description

Our client requires the services of a Operations Consultant (Entry) Midrand/Menlyn/Rosslyn/Home Office rotation

• Amazing brand with cutting edge technology
• Excellent teams in Global team collaboration
• High work-life balance with Flexible hours
• Agile working environment

POSITION: Contract until December 2027EXPERIENCE: 2-4 Years related working experience.COMMENCEMENT: As soon as possibleQUALIFICATIONS/EXPERIENCE

• IT Degree and/or relevant qualifications / years of experience
• Minimum of 3 years IT operations experience

ESSENTIAL SKILLS

• Incident, Problem and Change Management
• Minimum 3 years working experience in an IT environment.
• Troubleshooting skills
• Attention to detail
• Positive attitude, hungry to learn, willing to go the extra mile
• Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

ADVANTAGEOUS SKILLS

• Agile methodology
• Atlassian tools: Jira, Confluence
• Ability to read, interpret and follow Java code
• AWS Practitioner training and/or certification
• Logging and tracking tickets to external support
• Troubleshooting deployments
• Debugging remote services
• Serverless
• Microservice Architecture
• German language (verbal and written)

ROLE:

• Action and resolve IM (Incident Management) tickets
• Action and resolve CIM (Critical Incident Management) tickets as required
• Raise and lead PM (Problem Management) tickets as identified
• Action and coordinate CM (Change Management) tasks and tickets as required
• Perform daily system health checks
• Ensure systems are operational according to SLA's
• Draw KPI Reports
• Adhere to the GROUP Group PIC processes (Problem, Incident & Change Management)
• Perform daily operations tasks and end user support
• Creation of pertinent test documentation
• Conduct Ops Basic Training
• Enable end user knowledge transfer and training
• Work closely with Agile Masters, developers, product owners and various global stakeholders in the feature teams
• Provide general assistance to the Operations team and end users
• Co-ordinate all TLM topics with feature teams timeously
• Ensure stability and availability of all infrastructure to support feature teams
• Ability to work as part of a team
• Ability to work interdependently as well as independently and to submit deliverables on time and with excellent quality
• Excellent interpersonal and organisational skills with the ability to communicate effectively (both verbally and in writing) with both technical and non-technical colleagues / users
• Good presentation skills
• Self-starter
• Above-board work ethics
• Flexibility to take up different tasks in the project
• Ability and willingness to coach and give training to fellow colleagues and users when required
• Willing and able to be on standby after hours, on weekends and on public holidays as per rotation schedules.
• Willing and able to travel internationally
• Important: A clear criminal record is required.

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Also note, that if you have not received a response from us within 2 weeks, your application was unsuccessful.#isanqa #isanqajobs #ITOperations ##ITSM #ITConsultant #Agileworking #FuelledbyPassionIntegrityExcellenceiSanqa is your trusted Level 2 BEE recruitment partner, dedicated to continuous improvement in delivering exceptional service. Specializing in seamless placements for permanent staff, temporary resources, and efficient contract management and billing facilitation, iSanqa Resourcing is powered by a team of professionals with an outstanding track record. With over 100 years of combined experience, we are committed to evolving our practices to ensure ongoing excellence.

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