Job Description

Our client requires the services of a Operations Consultant (Entry) - Midrand/Menlyn/Rosslyn/Home Office rotation

• Amazing brand with cutting edge technology
• Excellent teams in Global team collaboration
• High work-life balance with Flexible hours
• Agile working environment

POSITION: Contract until December 2027EXPERIENCE: 2-4 Years related working experience.COMMENCEMENT: As soon as possibleQUALIFICATIONS/EXPERIENCE

• IT Degree and/or relevant qualifications / years of experience
• Minimum of 3 years IT operations experience

ESSENTIAL SKILLS

• Incident, Problem and Change Management
• Minimum 3 years working experience in an IT environment.
• Troubleshooting skills
• Attention to detail
• Positive attitude, hungry to learn, willing to go the extra mile
• Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

ADVANTAGEOUS SKILLS

• Agile methodology
• Atlassian tools: Jira, Confluence
• Ability to read, interpret and follow Java code
• AWS Practitioner training and/or certification
• Logging and tracking tickets to external support
• Troubleshooting deployments
• Debugging remote services
• Serverless
• Microservice Architecture
• German language (verbal and written)

ROLE:

• Action and resolve IM (Incident Management) tickets
• Action and resolve CIM (Critical Incident Management) tickets as required
• Raise and lead PM (Problem Management) tickets as identified
• Action and coordinate CM (Change Management) tasks and tickets as required
• Perform daily system health checks
• Ensure systems are operational according to SLAs
• Draw KPI Reports
• Adhere to the GROUP Group PIC processes (Problem, Incident & Change Management)
• Perform daily operations tasks and end user support
• Creation of pertinent test documentation
• Conduct Ops Basic Training
• Enable end user knowledge transfer and training
• Work closely with Agile Masters, developers, product owners and various global stakeholders in the feature teams
• Provide general assistance to the Operations team and end users
• Co-ordinate all TLM topics with feature teams timeously
• Ensure stability and availability of all infrastructure to support feature teams
• Ability to work as part of a team
• Ability to work interdependently as well as independently and to submit deliverables on time and with excellent quality
• Excellent interpersonal and organisational skills with the ability to communicate effectively (both verbally and in writing) with both technical and non-technical colleagues / users
• Good presentation skills
• Self-starter
• Above-board work ethics
• Flexibility to take up different tasks in the project
• Ability and willingness to coach and give training to fellow colleagues and users when required
• Willing and able to be on standby after hours, on weekends and on public holidays as per rotation schedules.
• Willing and able to travel internationally
• Important: A clear criminal record is required.

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iSanqa Resourcing