Job Description

Closing Date: 2024-10-17Job Type: ContractJob Level: SkilledExperience: Between 1 - 3 YearsEE/AA: NoSummaryOur client in Pretoria is recruiting for IT Operations Consultant (Entry) to join their teamDescriptionAction and resolve IM (Incident Management) ticketsAction and resolve CIM (Critical Incident Management) tickets as requiredRaise and lead PM (Problem Management) tickets as identifiedAction and coordinate CM (Change Management) tasks and tickets as requiredPerform daily system health checksEnsure systems are operational according to SLAsDraw KPI ReportsAdhere to the clients Group PIC processes (Problem, Incident & Change Management)Perform daily operations tasks and end user supportCreation of pertinent test documentationConduct Ops Basic TrainingEnable end user knowledge transfer and trainingWork closely with Agile Masters, developers, product owners and various global stakeholders in the feature teamsProvide general assistance to the Operations team and end usersCo-ordinate all TLM topics with feature teams timeouslyEnsure stability and availability of all infrastructure to support feature teamsAbility to work as part of a teamAbility to work interdependently as well as independently and to submit deliverables on time and with excellent qualityExcellent interpersonal and organisational skills with the ability to communicate effectively (both verbally and in writing) with both technical and non-technical colleagues / usersGood presentation skillsSelf-starterAbove-board work ethicsFlexibility to take up different tasks in the projectAbility and willingness to coach and give training to fellow colleagues and users when requiredWilling and able to be on standby after hours, on weekends and on public holidays as per rotation schedulesWilling and able to travel internationallyMinimum RequirementsQualifications/Experience:IT Degree and/or relevant qualifications / years of experienceMinimum of 3 years IT operations experienceEssential Skills Requirements:Incident, Problem and Change ManagementMinimum 3 years working experience in an IT environmentTroubleshooting skillsAttention to detailPositive attitude, hungry to learn, willing to go the extra mileAny additional responsibilities assigned in the Agile Working Model (AWM) CharterAdvantageous Skills Requirements:Agile methodologyAtlassian tools: Jira, ConfluenceAbility to read, interpret and follow Java codeAWS Practitioner training and/or certificationLogging and tracking tickets to external supportTroubleshooting deploymentsDebugging remote servicesServerlessMicroservice ArchitectureGerman language (verbal and written)

Mediro ICT Recruitment