Job Description

Essential Skills Requirements:
- Deep ITSM knowledge
- Experience in IT-Operations
- Understanding and mastery of PIC processes
- AGILE Project Management knowledge and work experience
- Experience in administrating Windows and Linux OS (client/server)
- Thorough knowledge of Linux and Linux commands
- Understanding of IT Infrastructure and relations between components
- License services, administration, and management
- Software administration (e.g., software lifecycle/deployment)
- Software License Management, installation updates, etc.
- FLEXLM knowledge
- Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
Advantageous Skills Requirements:
- System management experience (e.g., Ansible)
- Experience with containerisation software (e.g., Docker)
- Experience with public and private cloud services (e.g., Azure, AWS, Google)
- German speaking, or able to understand and translate well in German
Qualifications/Experience Required:
- Degree in Information Systems or equivalent experience
- ITIL certification (advantageous)
- Minimum of 6 years IT working experience
- ITIL process knowledge and work experience (required)
- Minimum 4 years experience in an operations environment
Role and Responsibilities:
- Administration and monitoring of license services including all servers and triades, both Linux and Windows
- License service upgrades
- Client license tracking
- Documentation of all processes/configuration (e.g., act toolchain, CMDB, ResolveIT, SAM)
- Lead of operation meetings
- Coordinate external contractors
- Support and consult license suppliers (logs, test, new releases etc.)
- Incident, problem, and change management
- Handling and fixing IT-security issues
- Software migration and agent distribution
- Attendance in rolling on-call duty 24/7
- Investigating new platforms for license management

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