Job Description

The eCommerce Portfolio Manager plays a critical leadership role in aligning and executing IT/Tech commerce strategies across our eCommerce platforms -- spanning web and mobile applications across multiple trading divisions. This role is responsible for managing the ecommerce delivery roadmap, prioritizing initiatives, and ensuring seamless execution through strong cross-functional collaboration.


You will partner closely with architecture teams, divisional eCommerce leads, third-party vendors, ecommerce operations (In-store, fulfilment), customer service, and other stakeholders to drive platform excellence, elevate the customer experience, and optimize performance across all ecommerce omnichannel touchpoints.



Qualifications: 5-10 years of proven experience in eCommerce, digital product management, or eCommerce project/portfolio management within a digital-first environment.

2-3 years in a leadership or cross-functional coordination role, ideally within a complex eCommerce or digital transformation context.

Demonstrated ability to manage multiple digital projects or products simultaneously across large-scale or multi-brand organizations.

In-depth knowledge of leading eCommerce platforms, such as Magento (including Magento 2), Shopify Plus, Salesforce Commerce Cloud, Oracle ATG, etc.

Hands-on experience with order management and fulfilment ecosystems, including:

Order routing and orchestration

Click & collect

Courier integration

Distribution centre and fulfilment operations

Experience working with native mobile apps, Progressive Web Apps (PWAs), or solutions built on React for eCommerce.

Strong working knowledge of Agile methodologies, and fluency in tools like JIRA, Trello, Slack, and Asana.

Proven ability to collaborate with UX/UI designers, developers, and QA/testing teams to deliver seamless digital products.

Solid understanding of web analytics, conversion optimization, and performance tracking using tools such as:

Google Analytics

Hotjar

BI tools like Tableau or RJMetrics

Technical understanding of the following languages, config and dynamic :

SQL

CSS & JavaScript

Application configuration

Basic infrastructure considerations related to eCommerce environments (Stability and Scalability for high peak eg. Black Friday

Experience with application integration between eCommerce platforms and supporting systems (e.g., ERP, CMS, OMS, Courier), including API integration and Magento 2 architecture.

Knowledge of SEO, SEM, and digital marketing strategies that fuel eCommerce growth across diverse customer segments.

Familiarity with customer experience enhancement tools such as:

Nosto (merchandising personalization)

Klevu (search optimization)

Yotpo (rating and reviews - user-generated content & reviews)



Our ideal person will also have the following key attributes: Outstanding communication, interpersonal and leadership skills; organization and time-management skills; effective negotiation and vendor management skills; proactive problem solver with the ability to think 'out of the box'



Soft Skills & Core Competencies:



Strong stakeholder engagement and communication skills (both technical and business-facing).

Ability to manage vendors and third-party tools/software partners.

Excellent problem-solving, prioritization, and decision-making skills.

Capable of translating business goals into tech requirements and managing delivery across departments.

Ability to thrive in a fast-paced, cross-functional environment.



Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.



Responsibilities: Driving Strategy:



Translate IT Strategies into tactical solutions to address key business requirements, drive capability and produce delivery roadmaps.

Understand the current and future ecommerce trends and knowledge share amongst the team.



Project, Innovation and Enhancements Execution:



Oversee a portfolio of eCommerce initiatives and platforms, ensuring coordinated delivery, prioritization, and alignment across business divisions.

Actively engage with all ecommerce trading divisions (Mr Price: Apparel, Home, Sport, Money, Cellular, Sheet Street and Miladys) and interpret their individual business ecommerce requirements.

Define and execute the e-commerce product roadmap aligned with business goals and customer needs.

Own the end-to-end lifecycle of key e-commerce features including discovery, planning, development, testing, and go-to-live

Plan, implement & support the Tech project and enhancement execution to promote productivity and ensure market ecommerce differentiation for the ecommerce trading divisions.

Innovation & Solution Development: Foster a culture of innovation by identifying emerging trends and leading the development of market-differentiating solutions that enhance the ecommerce customer journey.



Risk Management:



Highlight risks to the business and ensure compliance to legislation and company policy at all times throughout service lifetime.

Introduce sustainable processes and procedures that minimize risk and vulnerabilities within the environment and applications.

Address risks raised by auditing and security teams

Change Management: Manage the introduction of new features, updates, and systems in a structured way that minimizes disruption and maximizes adoption across departments.



Team Management:



Ensure cross-functional collaboration between Tech, divisions and vendor teams to ensure seamless communication, efficient resource allocation, and cohesive execution.

People & Vendor Management: Develop strong internal teams and external vendor relationships, focusing on upskilling, alignment, and consistent delivery of high-impact digital solutions.

Ensure that the workload within the team is distributed fairly and in line with the team's priorities to deliver on departmental KPI's / targets but also challenging to drive intellectual growth

Keep abreast of talent pool to contribute to the recruitment of top talent. Drive succession, training and development within the team to ensure resource capability and business continuity.

Conduct on-on-one check in's with the team to drive and cultivate the driving

Lead the team which includes: managing performance, driving the culture or the Group, development of the team and recognition



Vendor Management:



Drive partnerships with existing vendors to ensure on time and in full delivery.

Source innovative and cost effective solutions and vendors to push value to the Group.

Operational responsibility to ensure that deployed services operate within the agreed SLA's and remain fit for purpose.

Negotiate contracts with suppliers of services or software.

Ensure vendors have sufficient capacity to deliver as per the approved Roadmap



Product and Operations Management:



Product Lifecycle Ownership: Maintain responsibility for the ongoing support, enhancement, and lifecycle management of digital products -- ensuring stability, scalability, and security.

Ensure maximum up time of all applications and services within the centralised retail domain architecture as per the agreed SLA agreement with business.

Delivery of RCA's and analysis of reoccurring incidents to promote product stability.

Build scalable solutions that ensure organic growth of the Group and optimal performance during load e.g. peak trade, Black Friday etc.
* Actively track and manage the budget to get maximum value.