Job Description

Requirements:

• Grade 12
• B Com/Relevant Technical Qualifications / Diploma
• Management Qualification will be an added advantage
• Minimum 2 years experience in a managerial role
• CompTIA A+
• CompTIA Network+
• Cisco certification
• Microsoft certifications
• ITIL (Information Technology Infrastructure Library)

Responsibilities:

• Field Service Experience: Prior experience working in End User Computing, preferably in progressively responsible roles such as field technician, engineer, team lead. This hands-on experience provides a deep understanding of the technical aspects of the role.
• Management Experience: Experience in managing teams, projects, and resources is crucial. Candidates should have experience leading and motivating a team of field technicians, engineers, and support staff.
• Regional or Area Management: Experience in overseeing operations within a specific geographic area or region is highly valuable. This could involve managing multiple service locations, coordinating resources, and ensuring consistent service delivery.
• Client Relationship Management: Strong client-facing experience, including building and maintaining relationships with clients, addressing their needs, and managing customer expectations.
• Technical Expertise: In-depth technical knowledge of IT systems, networking, hardware, software, and troubleshooting. This expertise enables effective decision-making, guidance, and problem-solving for the team.
• Project Management: Experience in planning, executing, and managing field service projects, including resource allocation, scheduling, and budgeting.
• Budgeting and Financial Management: Familiarity with budget planning, cost management, and financial reporting related to operations.

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