Job Description

Surgo (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for international companies with Digital Intelligence.Our client is recruiting for an IT Service Delivery Manager to join their team based in Cape Town.Job purpose:This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams.Responsibilities:

• Client Portfolio Management - End of End owner of key accounts from IT Service delivery perspective
• IT Service Management and Delivery - Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders
• Participate in ongoing Service Delivery Reviews (MBR / QBR) and also on new business growth calls with client / internal stakeholders
• Business Value Creation - Responsible for identifying, implementing and review of service improvement initiatives
• Drive productivity improvements as per plan and control cost of operation
• Drive Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. - Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements
• Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams
• Major Incidents Database - Capturing of all Client processes Downtimes / Application Issues & Major Downtimes for usage in future

Qualification & Experience:

• Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM, PMP
• Minimum 8 - 12 years in managing IT service delivery of large client relationship (800+Seats)
• Willingness to work in a 24 x 7 environment

Salary: Market RelatedSurgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its' appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful, and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email

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