It Service Desk Analyst

Johannesburg, Gauteng, South Africa

Job Description


Requirements

  • Grade 12 or NQF level 4
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience
  • CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or other relevant certifications
  • A+ and N+ certificates
  • Proven experience as a Desktop Support Engineer, Technical Support Specialist, or similar role
  • Strong knowledge of Windows and macOS operating systems
  • Familiarity with computer hardware, software applications, and networking fundamentals
  • Experience with remote desktop applications and help desk software
  • Understanding of Active Directory, Office 365, and common IT infrastructure
  • Knowledge of VoIP systems and basic networking concepts
Responsibilities
  • Provide first-level technical support to end-users via phone, email, and in person
  • Troubleshoot and resolve hardware, software, and network issues
  • Install, configure, and maintain computer hardware, operating systems, and applications
  • Ensure that software updates, patches, and security measures are applied regularly
  • Perform routine maintenance on all computer systems and networks
  • Assist in the deployment of new hardware and software as needed
  • Provide training and guidance to end-users on the use of hardware and software
  • Create and maintain comprehensive documentation for technical procedures and user support
  • Monitor system performance and ensure optimal functioning of hardware and software
  • Generate reports on technical support activities and system performance

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Job Detail

  • Job Id
    JD1340947
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Johannesburg, Gauteng, South Africa
  • Education
    Not mentioned