Job Description

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Employment Information

Languages

English & German

Industry

IT

Type

Remote

Level

Professional

Updated

24 Mar-2025

Locations
Asian Region Egypt India Pakistan South Africa
Description
The European Technology Chamber is a registered NGO that enables European companies to use their technologies for the benefit of Europe and mankind - following our vision "Technology obliges". As Europe's leading tech network, we are constantly enlarging our team to serve our network even better.



We are searching for a:

IT Service Desk Support L1 - (m/f/d)-100 % remote

The IT Service Desk Level 1 Support is the first point of contact for users experiencing IT issues. This role involves troubleshooting hardware, software, and network-related problems while providing excellent customer service. The ideal candidate should have basic technical knowledge, problem-solving skills, and the ability to communicate effectively with non-technical users.

Your daily tasks:

Serve as the first point of contact for IT support via phone, email, chat, or ticketing system. Troubleshoot and resolve basic hardware, software, and network issues. Assist users with password resets, account lockouts, and access issues. Working & resolution of IT Service desk tickets in timely manner. Install and configure software applications based on company policies. Escalate unresolved issues to Level 2 or Level 3 support teams as necessary. Assist with basic user account management (Active Directory, email, VPN, etc.). Maintain detailed records of issues and resolutions.

What we are looking for:

0-2 years of experience in IT support or a related role. Basic knowledge of Windows, macOS, and mobile operating systems. Familiarity with Microsoft Office 365 and common enterprise applications. Understanding of networking basics (IP addresses, DNS, VPN, Wi-Fi). Languages with remote desktop support tools is a plus. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Customer service-oriented with a positive attitude. Willingness to work in shifts, including weekends and holidays if required.

We offer:

We stand for the vision of a better and more sustainable world - hand in hand with European technology companies. With the personalities who are active in our organization worldwide, you create a great network and inspiration for your daily work - also for your personal future. So you get the chance to grow with us and the whole EU Tech Chamber.



Our offer is a role in a fast-moving international organization. If you are looking for an activity with meaning and real impact in a fast growing and truly international organization, apply now with your resume and provide us some links with past projects.



You can find more information about us at www.eutec.org