Job Description

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Employment Information

Languages

English

Industry

IT

Type

Remote

Level

Professional

Updated

24 Mar-2025

Locations
Asian Region Egypt India Pakistan South Africa
Description
The European Technology Chamber is a registered NGO that enables European companies to use their technologies for the benefit of Europe and mankind - following our vision "Technology obliges". As Europe's leading tech network, we are constantly enlarging our team to serve our network even better.



We are searching for a:

IT Service Desk Support L2 - (m/f/d)-100 % remote

The IT Service Desk Level 2 Support is responsible for handling more complex technical issues escalated from Level 1 support. This role involves advanced troubleshooting of hardware, software, and network-related problems, working closely with Level 3 support and other IT teams to ensure efficient problem resolution. The ideal candidate should have strong technical expertise, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical users.

Your daily tasks:

Respond to and resolve escalated technical issues from Level 1 support. Perform advanced troubleshooting of hardware, software, operating systems, and network-related issues. Support enterprise applications, email systems, VPNs, and cloud-based services. Troubleshoot and support Active Directory, user accounts, and permissions. Investigate and diagnose system performance issues, security incidents, and application failures. Assist in software installations, updates, and configurations. Work with Level 3 support teams for unresolved issues. Monitor and troubleshoot network connectivity and server-related issues. Train and mentor Level 1 support technicians on common technical issues. Maintain detailed technical documentation and knowledge base articles.

What we are looking for:

2-4 years of experience in IT support, system administration, or a similar role. Strong knowledge of Windows, macOS, and Linux operating systems. Proficiency in Microsoft 365, Active Directory, and enterprise applications. Languages with networking protocols (TCP/IP, DNS, DHCP, VPN, firewalls). Familiarity with IT security best practices, antivirus, and endpoint protection. Hands-on experience with remote desktop support tools and ticketing systems. Strong communication and customer service skills. Ability to work in shifts, including weekends and on-call support if required.

We offer:

We stand for the vision of a better and more sustainable world - hand in hand with European technology companies. With the personalities who are active in our organization worldwide, you create a great network and inspiration for your daily work - also for your personal future. So you get the chance to grow with us and the whole EU Tech Chamber.



Our offer is a role in a fast-moving international organization. If you are looking for an activity with meaning and real impact in a fast growing and truly international organization, apply now with your resume and provide us some links with past projects.



You can find more information about us at www.eutec.org