It Service Management Coordinator (advanced)

Pretoria, Gauteng, South Africa

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Key Responsibilities:

IT Service Management Tool Proficiency: Demonstrate expertise in using IT Service Management (ITSM) tools, preferably ServiceNow or BMC Helix.
Process Management: Drive the implementation and adherence to IT Service Management processes, such as Change Enablement, Problem Management, and Incident Management.
Change Advisory Board (CAB) Management: Facilitate the setup and moderation of CAB meetings to review and approve proposed changes.
Agile Working Model (AWM) Participation: Contribute to the AWM Team Charter and actively participate in Agile project methodologies.
Continuous Improvement: Identify opportunities to enhance IT service management processes and drive efficiency improvements.

Required Skills and Experience:

Proven experience in IT Service Management, with a strong preference for ServiceNow or BMC Helix expertise.
In-depth knowledge of IT Service Management best practices, including Change Enablement, Problem Management, and Incident Management.
Experience with Change Advisory Board (CAB) processes and meeting facilitation.
Familiarity with Agile project methodologies and the Agile Working Model (AWM).
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work effectively in a fast-paced and dynamic environment.

Preferred Qualifications:

Experience working in a global organization, particularly within the automotive industry.
Knowledge of SAP, JAVA, Azure, and Cloud technologies.
Certifications in IT Service Management (e.g., ITIL).

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