Job Description

Our client requires the services of a Software Engineer (Advanced) - Midrand/Menlyn/Rosslyn/Home Office rotation

• Amazing brand with cutting edge technology
• Excellent teams in Global team collaboration
• High work-life balance with Flexible hours
• Agile working environment

POSITION: Contract until December 2027EXPERIENCE: 4-6 Years related working experience.COMMENCEMENT: As soon as possibleQUALIFICATIONS/EXPERIENCE

• Proficient in English-speaking, including business reading and writing.
• Degree/diploma/certificate or equivalent work experience
• Excellent conflict management skills
• Min. ~3 years working experience in IT Service management.

ESSENTIAL SKILLS

• Proven experience with IT Service Management (ITSM) tool preferably ServiceNow but BMC Helix experience and knowledge can also possibly be considered.
• Wide experience and knowledge in IT Service Management Change Enablement, Problem Management and Incident Management
• Experience with Change Advisory Board (CAB) and Operations Meeting setup and moderation.
• Any additional responsibilities assigned in the Agile Working Model (AWM)Team Charter

ADVANTAGEOUS SKILLS

• Capable of documenting IT Service Management Process and training material
• Collaborate closely with cross-functional teams, IT Professionals and stakeholders to ensure service quality and align IT services with business objectives.
• Experience of ITIL version 4.
• Experience with the Agile Methodology.
• Building and maintaining strong relationships between IT and the business.
• Ensuring a positive customer experience through effective service management.
• Excelling in clear communication and working well with teams across the organization on all levels
• Being able to identify issues and take the necessary steps to resolve efficiently.
• German Speaking (not a prerequisite)
• GROUP IT experience (not a prerequisite)
• Excellent communication skills at senior engagement levels.
• Ability to relate and interact with a variety of stakeholders at different organisational levels.
• Strong interpersonal skills, including intercultural understanding.
• Able to work under pressure and be resilient in stressful situations.
• Remaining calm and patient in stressful situations or when dealing with challenging issues
• Must be self-motivated and open to learn independently.
• Proactive and be able to provide new ideas for improvement of processes and work methods.
• Self-starter.
• Flexibility to take up different tasks in the team and be a team player (working in an international environment and team)
• Confidently collaborating effectively with others to achieve common goals.
• Always considering the impact on the customer and striving to enhance their experience.
• The ability to mediate disputes and find mutually acceptable solutions.
• Willing and able to travel international when required.

ROLE:

• Develop the vision and strategy for Change Advisory Board (CAB) meetings and apply CAB meeting best practices.
• Document and communicate the agenda before meetings and distribute minutes.
• Moderate meetings (i.e. CAB and Operations) and make sure the required representatives attend.
• Creating and updating documentation of user guides and guidelines including operations manuals.
• Submitting, updating, and maintaining knowledge articles related to key topics included in the scope of services supported.
• Conducting quality assurance on all change and problem tickets that forms part of the agenda and communicate non-conformance to owner
• Important: A clear criminal record is required.

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Also note, that if you have not received a response from us within 2 weeks, your application was unsuccessful.#isanqa #isanqajobs #ITCoordinator #ITServicemanager #CAB #ChangeAdvisoryBoard #Agileworking #FuelledbyPassionIntegrityExcellence

iSanqa Resourcing