Job Description

Eastern Cape, Port ElizabethMonthly Cost To Company (Market related)Our client a leading provider of software solutions to the retail and hospitality sectors is seeking to add an IT Support and Installation Technician to their PE based team.Only Candidates based in PE, Uitenhage and Despatch will be considered.Requirements:

• High school diploma or equivalent; A+ and N+ preferred.
• Previous experience in technical support, installation, or maintenance, preferably within the point-of-sale or retail technology industry.
• Proficiency in troubleshooting hardware and software issues, with a strong understanding of networking principles.
• Excellent communication skills, with the ability to effectively explain technical concepts to non-technical users.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously.
• Proven track record of delivering high-quality customer service and building positive client relationships.
• Flexibility to travel to client sites as needed and work occasional evenings or weekends.

Responsibilities, but not limited to:
1. System Setup and Configuration:

• Install POS hardware (e.g., terminals, printers, cash drawers, card readers).
• Configure POS software according to client specifications.
• Ensure integration with existing systems (e.g., inventory management, accounting software).

2. Network Configuration:

• Set up and secure network connections for POS systems.
• Configure wireless and wired network settings.

3. Data Migration:

• Transfer and import data from legacy systems to the new POS system.
• Ensure data integrity during the migration process.

4. Testing and Quality Assurance:

• Perform thorough testing of the installed systems to ensure all components are functioning correctly.
• Troubleshoot and resolve any issues detected during testing.

5. User Training:

• Provide comprehensive training to staff on how to use the POS system.
• Develop training materials and user manuals.

6. Documentation:

• Document the installation process and system configuration.
• Maintain detailed records of installations, configurations, and client requirements.

Kindly be advised that should you not receive a response within two weeks of applying, please consider your application unsuccessful.

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