It Support And Installations Technician

Johannesburg, Gauteng, South Africa

Job Description


Key Responsibilities:

  • System Maintenance: Perform general server maintenance, manage log files, and ensure system backups and synchronization.
  • General Support: Address customer inquiries via email, Skype, and other platforms; troubleshoot and resolve issues; manage tickets using systems like Jira and Smart Sheets.
  • Technical Support: Diagnose and resolve performance and network issues; document system changes; manage server usage and data backup.
  • Stakeholder Engagement: Communicate effectively with clients and internal teams, manage relationships, and provide recommendations for service improvements.
Essential Skills and Qualifications:
  • Education: Matric, with a Bachelors Degree in IT or related field preferred.
  • Certifications: A+/N+, MCITP, Microsoft/CompTIA certifications advantageous.
  • Experience: 5+ years in technical support/helpdesk; experience with virtual sports gaming/betting and cloud technologies a plus.
  • Technical Skills: Proficiency in desktop support, network infrastructures, software installation, and web-based products.
Don't miss this opportunity and apply today .

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Job Detail

  • Job Id
    JD1346127
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Johannesburg, Gauteng, South Africa
  • Education
    Not mentioned