It Support And Installations Technician

Johannesburg, Gauteng, South Africa

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Key Responsibilities:

System Maintenance: Perform general server maintenance, manage log files, and ensure system backups and synchronization.
General Support: Address customer inquiries via email, Skype, and other platforms; troubleshoot and resolve issues; manage tickets using systems like Jira and Smart Sheets.
Technical Support: Diagnose and resolve performance and network issues; document system changes; manage server usage and data backup.
Stakeholder Engagement: Communicate effectively with clients and internal teams, manage relationships, and provide recommendations for service improvements.

Essential Skills and Qualifications:

Education: Matric, with a Bachelors Degree in IT or related field preferred.
Certifications: A+/N+, MCITP, Microsoft/CompTIA certifications advantageous.
Experience: 5+ years in technical support/helpdesk; experience with virtual sports gaming/betting and cloud technologies a plus.
Technical Skills: Proficiency in desktop support, network infrastructures, software installation, and web-based products.

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