Job Description

IT Support Engineer Infrastructure
Cape Town - Western Cape - South AfricaWe are looking for a highly motivated IT Support Engineer to provide day-to-day IT support to North American employees and ensuring the seamless operation of the technology infrastructure. [ 60 employees]. 4+ Years proven experience in providing IT support in a professional environment. Strong knowledge of Microsoft Windows and MacOS. Knowledge and experience working with cloud solutions Office-365, SharePoint, Okta, MS Teams, Zoom, etc.Type: PermanentRate: R30 000 R45 000 Depending on experienceArea: Remote from South AfricaKey Responsibilities:

• Provide comprehensive IT support to 60 employees in the North American region.
• Install, configure, and maintain computer systems, peripherals, and software applications
• Assist in the onboarding and offboarding processes for employees, including provisioning and deprovisioning of IT resources.
• Working with vendors for shipping end-users equipment / Laptops.
• Managing and supporting end users cloud applications [MS Teams, O-365, KnowB4, Zoom, Okta etc.].
• Communicating any issues or requirements with the IT team in Israel / Ukraine.

Desired skills and experience:

• 4+ Years proven experience in providing IT support in a professional environment.
• Strong knowledge of Microsoft Windows and MacOS.
• Familiarity with hardware troubleshooting and software installation [Windows and macOS].
• Knowledge and experience working with cloud solutions _Office-365, SharePoint, Okta, MS Teams, Zoom, etc.
• Customer service oriented with strong interpersonal skills.
• Ability to work well and collaborate with other teams of various skills, sometime in different time zones [independently and as part of a team].

Advantageous

• Networking and Security experience, working with Firewalls, VPN, and other security products [AV, EDR, DLP etc.].
• Knowledge and experience with Kandji [or other MDM system] for macOS management.

Notes:

• In case of emergency, ability to work outside the regular working hours / weekends.
• The work will be done remotely, on US time-zone, as a sole player [The rest of the team are in different time-zones.
• The job requires being 100% hands-on.

The IT Engineer will be a part of the global IT team [the rest of the team are based in Israel and Ukraine] and will report to the Help-Desk team leader.Apply for this Job

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