Job Description

Qualifications and Technical Skills

• Matric and Diploma in IT
• Microsoft IT Professional Certification or equivalent such as Modern Desktop Administrator.
• Knowledge in support of Microsoft Office 365/ M365
• Knowledge of Active Directory Administration for workstations.
• End Point Security experience, g. Microsoft Defender for workstations.
• Knowledge of Service Management Tools such as MS System Centre Service xc3x82 xc3x82 Manager.
• Knowledge of Microsoft System Center Configuration Manager (SCCM) / Microsoft Endpoint Configuration Manager or Microsoft Intune.
• Experience with Manage Engine will be an added

xc3x82 Requirements:

• Provide technical computer and mobile service support, including collaboration/conferencing tools like Microsoft Teams to Board and Executive Management (EXCO).
• Prepare, install, and configure/upgrade Software and Hardware on End User Work
• Engage with Vendors / Service Providers and/or Original Equipment manufacturers (OEMs) of workstations and printers for hardware repairs and procurement of computer hardware and
• Perform the system administration activities of Digital Support systems (i.e., server management and disaster recovery for the area of digital engineering).
• Contribute to computer technology standards, technology specifications, and adherence to the
• Manage and perform the Asset and Configuration Lifecycle from cradle to grave, that is to Plan, Request, procure (initiate and evaluate requests for quotations), Receive and register and barcode, Deploy/Allocate/Move, retire and dispose of IT Assets, Control inventory, Keep the IT Asset Register up to date, perform periodic IT Asset verification/auditing.
• Manage and perform Mobile Devices lifecycle from the cradle to the grave, that is to Plan, Request, Procure, Receive, Deploy/Allocate, and upgrade cellular devices and deal with queries and issues.
• The duties will vary from time to time and may include other work required which is not specified and is to be delivered per agreement from time-to-time.

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