It Support Officer
Durban, KwaZulu-Natal, South Africa
Job Description
Applies ITSM principles, procedures, and processes with the provisioning of second-line
end user support; and analyses, diagnoses, resolves and documents,
software/hardware related incidents, requests problems , and changes, ensuring
optimum ICT service availability and end user device functionality within the enterprise.Key Responsibility Areas
- Provide ICT end user support and assistance to users.
- Maintain the ICT end user environment.
- Support ICT end user support of hardware and software.
- Provide general desktop publishing services.
- Participate in End user support projects.
- Install hardware and software.
- Develop standards, procedures and guidelines.
- Perform Administration Functions.
- Performing evaluation of desktop security.
- Operations.
- Installation and Integration.
- User Support.
- Interpersonal Relationships.
- Communication.
- Action and outcome orientation.
- Resilience.
- Cognitive ability.
- Learning Orientation.
- Diploma (NQF Level 6) in Information Technology.
- Valid motor vehicle driving license.
- 2 years of general PC experience in installation and support in a networked
Preferred Requirements
- Degree (NQF Level 7) in Information Technology.
- Valid motor vehicle driving license
- 3 years of general PC experience in a networked environment
Leave Yes
Medical Aid Yes
Other Allowances N/A
Pension Fund Yes
Remuneration BASIC SALARY (R367 445.64 / R476 964.12 PER ANNUM)
13th Cheque Yes
Contact Name HLENGIWE MHLONGO
Contact Telephone 031 3227736
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Job Detail
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Job IdJD1390507
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R476964.12 per year
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Employment StatusPermanent
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Job LocationDurban, KwaZulu-Natal, South Africa
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EducationNot mentioned