It Support Technician

Cape Town, Western Cape, South Africa

Job Description


Requirements

  • Diploma / NQF level 6 in ISO27001 - Information Security Management Systems Certification (ISMS) or relevant qualification
  • 3 + years of experience in IT User Support or relevant experience
  • Experience in IT User Support, Microsoft Azure, Microsoft 365 or relevant experience
  • Microsoft Desktop Support Administrator Certification
  • MCSE - Cloud Platform and Infrastructure certification
  • ITIL Practitioner certification
Responsibilities
  • Provide effective technical support and problem resolution for all relevant IT services to end users
  • Responsible for end-to-end query resolution and continuous service improvements
  • Responsible for performing onsite and offsite hardware, software, and cloud solutions/platform updates and repairs
  • Responsible for troubleshooting and repairs of computer systems and IT frameworks located throughout the organization
  • Adhere to the ITIL Service management process and update the IT Service Management application with the relevant progress
  • Provide equipment set-up support for new joiners
  • Repair and maintain system applications and ensure that the IT services are usable by the end users
  • Adhere to asset management policies and procedures in the handling of IT assets
  • Collaborate with IT teams for any troubleshooting and support on IT services
  • Provide after-hours standby technical support on a rotational basis

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Job Detail

  • Job Id
    JD1348410
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Cape Town, Western Cape, South Africa
  • Education
    Not mentioned