Job Description

My client, based in Eerste River, is an established company who manufactures and supplies highly specialized endxe2x80x93user applications for the agricultural market is seeking to employ an IT Support Technician to join their team.IT Support Technician Role:
The IT Support Technician is integral to maintaining IT infrastructure and delivering technical support within a software and microcontroller-focused business. As the IT Manager's key support, the Technician ensures the seamless operation of hardware and software systems. This role demands a robust technical foundation, strong problem-solving abilities, and a proactive approach to efficiently manage diverse IT tasks.Key Responsibilities include:

• Technical Support: Provide timely and effective assistance to end-users (clients and in-house) by troubleshooting and resolving software (50%), hardware, and network issues
• System Administration: Manage and maintain servers, user accounts, and system configurations to ensure optimal performance and security
• Hardware and Software Maintenance: Oversee the installation, upgrade, and repair of computer systems, peripherals, and software applications to ensure reliability and efficiency
• Network Management: Monitor and maintain the company's network infrastructure, including routers, switches, and firewalls, to ensure stable and secure connectivity
• Cybersecurity: Implement and enforce security protocols to protect the organizationxe2x80x99s IT assets from cyber threats and unauthorized access
• Inventory Management: Track and manage IT assets, including hardware and software inventory, to ensure proper allocation and minimize downtime
• Documentation and Reporting: Maintain accurate records of IT systems, procedures, and incidents, and generate reports to support decision-making and compliance
• Collaboration and Communication: Work closely with the IT team and other departments to address technical needs and ensure seamless integration of IT solutions
• Training and Support: Provide training and guidance to end-users on best practices and new technologies to enhance their IT proficiency

Qualifications and Skills required:

• Certifications: Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) that demonstrate expertise and commitment to the field.
• Experience: Proven experience in IT support or related roles, with a track record of effectively managing and resolving technical issues in a professional environment
• Technical Proficiency: Strong knowledge of computer hardware, software, networking, and system administration, with hands-on experience in troubleshooting and maintaining IT systems.
• Problem-Solving Skills: Ability to quickly diagnose and resolve technical issues, employing logical thinking and creative solutions to minimize disruptions and maintain system efficiency.
• Communication and Interpersonal Skills: Excellent verbal and written communication abilities, with the capacity to explain technical concepts to non-technical users and collaborate effectively with team members.
• Organizational Skills: Strong ability to prioritize tasks, manage time efficiently, and maintain detailed documentation, ensuring that all IT operations are handled smoothly.

Key Characteristics required:

• Proactive Attitude: Takes initiative to identify and address potential issues before they escalate, demonstrating a forward-thinking approach to problem-solving and IT management
• Attention to Detail: Maintains precision in all tasks, from troubleshooting technical issues to documenting procedures, ensuring accuracy and completeness in all work
• Adaptability: Able to quickly adjust to new technologies, processes, and challenges in a dynamic work environment, while maintaining a high level of performance

Helderberg Personnel