Job Description

IT Support Technician II (Grade 11)Information and Technology ServicesThe Department of Information and Technology Services invites suitably qualified candidates to join their team.Main ObjectivesTo respond to users' needs for desktop and laptop technical support. The incumbent will be required to provide professional, efficient and accurate responses to enable the staff of the university with their IT needs.The RequirementsGrade 12 with 4 years' relevant experience where such experience includes: -

• Evidence of working experience in an IT user support environment, troubleshooting, diagnosing and problem-solving desktop, network connectivity and user software issues
• Evidence of working in a Windows user support environment using Microsoft Office 365 and Google Workspace, not just Gmail
• Evidence of working in a team environment where escalation of open tickets occurs
• Evidence of working with an electronic ticket tracking system for user IT support queries

Application ProcessIt is essential that prospective candidates read the for further information and ensure that all relevant documentation is submitted.The following documents are required:

• A comprehensive CV and relevant qualifications which should include the following: -

• Reasons for leaving your current and previous jobs.
• Referees who are and/or were your direct line manager, their title, name, designation and contact information which should be at least their contact number and email address.
• A strong and succinct motivation which tells us your interest in the post and suitability relative to the job requirements.

Please note, no hand-written applications will be considered. Failure to submit all documentation will result in an application being disqualified.Any questions or enquiries regarding the submission of an application please contact 046 603 8249.Selection Process (provisional date, subject to change):

• Short-listing meeting date to be confirmed.
• The selection process that will be followed for this post will include an assessment and/or presentation and an interview.
• Shortlisted candidates will be informed of the interview date.

Remuneration per annum (Grade 11):Basic Pensionable Salary per annum: R401 952Cost to Company per annum (Approximately): R539 645All applications will be treated in strict confidence. This post is advertised as a permanent post, but the University may opt to appoint on a fixed-term contract of not less than three years. The University reserves the right not to proceed with the filling of the post. An application in itself does not entitle the applicant to an interview. Employment checks will be conducted on recommended candidates.Closing Date: 28 February 2025If you are not contacted within 30 days from the closing date, please consider your application unsuccessful.Recognising that diversity is important in achieving excellence. Rhodes University strongly encourages South African members of underrepresented designated groups as well as persons with disabilities to apply. Spouses and partners of existing staff members are also encouraged to apply. Please note all appointments are made in line with the requirements of the Employment Equity Act of 55 of 1998, as amended, the Immigration Act No. 13 of 2022 and the University's Recruitment and Selection policies.Our core values and principles are the foundation of our commitment to creating a positive, supportive, and enabling environment. These values guide our decisions, actions, and how we engage with each other as we work to achieve our vision and mission. These values are:
Diversity; Integrity; Respect; Excellence; Collegiality and Compassion

Rhodes University