It Support Technician

Johannesburg, Gauteng, South Africa

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Job SummaryRequirements

Diploma / NQF level 6 in ISO27001 - Information Security Management Systems Certification (ISMS) or relevant qualification
3 + years of experience in IT User Support or relevant experience
Experience in IT User Support, Microsoft Azure, Microsoft 365 or relevant experience
Microsoft Desktop Support Administrator Certification
MCSE - Cloud Platform and Infrastructure certification
ITIL Practitioner certification

Responsibilities

Provide effective technical support and problem resolution for all relevant IT services to end users
Responsible for end-to-end query resolution and continuous service improvements
Responsible for performing onsite and offsite hardware, software, and cloud solutions/platform updates and repairs
Responsible for troubleshooting and repairs of computer systems and IT frameworks located throughout the organization
Adhere to the ITIL Service management process and update the IT Service Management application with the relevant progress
Provide equipment set-up support for new joiners
Repair and maintain system applications and ensure that the IT services are usable by the end users
Adhere to asset management policies and procedures in the handling of IT assets
Collaborate with IT teams for any troubleshooting and support on IT services
Provide after-hours standby technical support on a rotational basis

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