Job Description

Eastern Cape, Port ElizabethR 10 000 - R 15 000 Monthly Basic Salary (Market related)Our client in the IT industry, based in Port Elizabeth, is currently looking to employ an IT Support Technician. ONLY PE candidates will be considered.
MUST have a Valid driver's license.Requirements:

• Proven experience as IT Support Technician or relevant position.
• Windows Server and AD experience.
• In depth knowledge of Office 365 (Exchange, SharePoint, etc).
• Networking (Planning, Implementing, Configuring and Troubleshooting).
• NAS and Backups.
• In depth understanding of diverse computer systems, networks and CCTV systems.
• Degree in Computer Science, engineering, or relevant field.
• Certification will be an advantage (e.g. CompTIA A+, N+, S+, Microsoft Certified IT Professional).
• Valid driver's license.

Responsibilities, but not limited to:

• Manage all SLA and ad hoc client requirements and tickets within agreed timeframes.
• Technical role, will be performing 1st and 2nd tier technical support function, while managing senior end user communications and relationships.
• Identify possible client leads and escalate to Manager as needed.
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.).
• Develop and maintain local networks in ways that optimise stability and performance.
• Perform troubleshooting to diagnose and resolve problems.
• Create and maintain documentation on IT manuals and procedures.
• Supervise and perform installations of all data network and CCTV systems.
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Define hardware and network requirements.
• Install well-functioning LAN/WAN and other networks and manage components.
• Offer timely technical support.
• Liaison with suppliers and clients.
• Travel to client sites.

Please note that should you not receive a response within two weeks of applying, please consider your application unsuccessful.

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