It Support Technician

Port Elizabeth, Eastern Cape, South Africa

A well established, IT consulting firm is looking for a qualified and experienced individual to join their team!Requirements:

Relevant degree (Computer Science / IT / Engineering) is required
Certification in CompTIA A+, Microsoft Certified IT Professional would be advantageous
Min 3yrs experience as a IT Support Technician is essential
In depth understanding of diverse computer systems, networks and CCTV systems
In depth knowledge of Office 365 (Exchange, SharePoint etc.)
Valid Drivers License with Own Transport

Responsibilities:

Oversee and support all Service Level Agreement clients and manage IT support tickets
Manage all SLA and ad hoc client requirements and tickets within agreed timeframes
Perform technical support function, while managing senior end user communications and relationships
Identify possible client leads and escalate to Manager as needed
Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
Perform troubleshooting to diagnose and resolve problems
Create and maintain documentation on IT manuals and procedures
Supervise and perform installations of all data network and CCTV systems
Define hardware and network requirements
Install well-functioning LAN/WAN and other networks and manage components
Offer timely technical support
Liaison with suppliers and clients

Attention to detailProblem solverGood communication skills

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