Job Description

Main Purpose:To manage the IT functions on a day-to-day operational basis.

• Lead and manage the IT department, providing guidance and technical support to team members.
• Develop and implement IT strategies that align with business goals.
• Foster a collaborative and innovative team environment.
• Serve as the primary point of contact for all Cargo Wise-related issues and enhancements.
• Manage the implementation, support, and optimization of Cargo Wise systems.
• Ensure best practices and compliance with industry standards for Cargo Wise usage
• Oversee the maintenance and optimization of IT infrastructure, including servers, networks, and security systems
• Ensure high availability and reliability of IT services and systems.
• Manage the application support team, ensuring timely resolution of issues and user support.
• Put usage controls in place to avoid systems and cost abuse
• Coordinate with stakeholders to identify and implement application improvements.
• Plan and execute system integration projects to ensure seamless interoperability between different software applications, hardware systems, and IT infrastructures.
• Create and implement strategies, architectures, and platforms to facilitate efficient and secure data exchange and workflow across systems.
• Work with cross-functional teams, including IT, software development vendor, and business units, to gather integration requirements and translate business needs into technical specifications.
• Facilitate training sessions and create documentation for IT staff and end-users to ensure they understand the integration processes and can troubleshoot common issues.
• Provide associated documentation, according to internal process
• Report Incident and System Information to Senior Management
• Annual Budgeting for the I.T. Department
• Monthly Reporting on I.T. Costs as defined by Senior Management
• Assess current IT systems and infrastructure to identify areas for improvement.
• Plan and execute IT projects to enhance operational efficiency and effectiveness.
• Ensure adherence to IT security policies and data protection regulations
• Conduct regular audits and risk assessments to safeguard company data

• Matric Certificate (non-negotiable)
• Bachelor's degree in information technology or a related field (non-negotiable)
• Certified Cargo Wise Professional (mandatory)
• AWS certifications (advantageous)
• Network certifications (advantageous)
• Proven experience of Managing an I.T. Department
• Experience in I.T. Infrastructure Planning and Development

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