Job Description

About the Role:

We are seeking a proactive and experienced

IT Team Leader

to join our dynamic team in Ballito, Durban. In this role, you will be responsible for leading a team of IT professionals to ensure the smooth operation of all IT systems, providing technical support, and implementing best practices to improve efficiency. If you have a strong technical background, excellent leadership skills, and experience in a fast-paced call centre environment, we want to hear from you!

Key Responsibilities:

Lead and manage the IT support team, ensuring high performance and professional development. Oversee the maintenance, troubleshooting, and support of IT infrastructure, including telephony, networks, hardware, and software. Ensure IT systems run smoothly to support the daily operations of the call centre. Develop and implement IT policies, procedures, and best practices to enhance security and efficiency. Coordinate with other departments to identify technology needs and solutions. Manage IT projects, including system upgrades, migrations, and deployments. Maintain relationships with external vendors and service providers. Monitor system performance, identify areas for improvement, and recommend innovative solutions. Ensure compliance with data protection and IT security standards.
Requirements:

Proven experience as an

IT Team Leader

,

IT Support Manager

, or a similar role in a call centre or customer service environment. Strong technical knowledge of call centre systems, networks, VoIP telephony, and CRM software. Experience with troubleshooting hardware, software, and network issues. Excellent leadership and team management skills. Strong problem-solving and analytical abilities. Ability to work under pressure and manage multiple priorities. Knowledge of cybersecurity principles and data protection regulations. Relevant IT certifications (e.g., CCNA, ITIL, Microsoft, CompTIA) are a plus.
Benefits:

Competitive salary package Career development and training opportunities Supportive and dynamic work environment Employee benefits including healthcare, pension, and more
If you are ready to take on an exciting leadership role in a technology-driven call centre environment, apply today!

Job Types: Full-time, Permanent

Work Location: In person